Application Architecture & Support Consultant

HCL Technologies Limited; Chemnitz; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

HCLTech is seeking an Application Architecture & Support Consultant for a hybrid role in Chemnitz, Germany. The position targets professionals with extensive experience in architecture, custom-built applications, production support, and stakeholder management.

The role focuses on service transition activities, ensuring operational readiness, and supporting critical business applications within a complex enterprise environment.

Qualifications

• 8+ years of experience in application support, architecture, or transition programs.

Responsibilities

• Act as the primary point of contact between business stakeholders, client teams, incumbent vendors, and internal delivery teams.
• Lead knowledge transfer and transition activities to ensure a smooth service takeover.
• Coordinate and support application operations, incident management, and issue resolution.
• Define and align responsibilities, ownership models, support processes, and RACI matrices across stakeholders.
• Validate operational readiness, including documentation, application access, support procedures, and handover requirements.
• Monitor and support custom-built business applications and underlying technical components.
• Collaborate with business and technical teams to drive continuous improvement and service stability.
• Analyze architectural dependencies and recommend improvements to application support models.
• Support governance meetings, transition planning, and service reporting activities.
• Ensure adherence to IT service management standards and operational best practices.

Skills

App Architecture

Full Stack Java/Node

Custom Apps

Database Apps

App Operations

Incident & Change Mgmt

Production Support

Stakeholder Mgmt

Service Transition

Agile

Migration/Transition

Tools

ITIL knowledge

Job description

HCLTech is hiring for an Application Architecture & Support Consultant to join a large-scale enterprise transformation and application support program in Chemnitz, Germany. This role is ideal for experienced professionals with a strong background in application architecture, custom-built applications, production support, and stakeholder management. You will play a key role in driving service transition activities, ensuring operational readiness, and supporting critical business applications in a complex enterprise environment.

Work Model: Hybrid (2-3 days onsite per week)

Employment Type: FTC / FTE

Project Duration: 12 Months

Experience Required: 8+ Years

Language Requirements: German (C2 required), English (B2 or above)

Key Responsibilities

• Act as the primary point of contact between business stakeholders, client teams, incumbent vendors, and internal delivery teams.
• Lead knowledge transfer and transition activities to ensure a smooth service takeover.
• Coordinate and support application operations, incident management, and issue resolution.
• Define and align responsibilities, ownership models, support processes, and RACI matrices across stakeholders.
• Validate operational readiness, including documentation, application access, support procedures, and handover requirements.
• Monitor and support custom-built business applications and underlying technical components.
• Collaborate with business and technical teams to drive continuous improvement and service stability.
• Analyze architectural dependencies and recommend improvements to application support models.
• Support governance meetings, transition planning, and service reporting activities.
• Ensure adherence to IT service management standards and operational best practices.

Mandatory Skills

• Strong understanding of Application Architecture
• Experience with Full Stack Technologies (Java, Node.js)
• Experience supporting Custom Built Applications
• Strong knowledge of Database Applications
• Expertise in Application Operations & Support
• 8+ years of experience in application support, architecture, or transition programs
• Incident, problem, and change management
• Production support and operational readiness
• Stakeholder management and service transition
• Application integration and dependency management
• Root cause analysis and troubleshooting

Nice to Have

• Experience with Agile methodologies
• Experience in Migration or Transition Projects
• ITIL knowledge or certification
• Experience working in multinational enterprise environments

What We're Looking For

• Strong communication and stakeholder management skills.
• Ability to bridge business and technical teams.
• Experience managing complex application landscapes.
• Excellent problem-solving and analytical capabilities.
• Ability to work independently while coordinating across multiple teams and vendors.
• Strong documentation and process improvement mindset.

Why Join HCLTech?

• Work on a strategic enterprise transformation program.
• Collaborate with international business and technology teams.
• Opportunity to influence application support and transition strategies.
• Hybrid working model with long-term project stability.