Airport Services Officer - HAM

Emirates; Hamburg; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

13th Month Payment

Meal Allowance

Vacation Allowance

Laundry Allowance

Transport Allowance

Airport Allowance

Life and Accident Insurance

Supplementary Pension Contribution

Annual Leave Entitlement

Job summary

Emirates Group in Hamburg is looking for an experienced Airport Operations Supervisor to manage daily airport activities, coordinate handling agents and service providers, and ensure passenger service standards across shifts.

You will lead a team, optimize staffing, assist in ERP tasks, and maintain regulatory compliance, with fluent German and English essential to liaise with authorities and partners. Knowledge of baggage handling and performance reviews will be part of this role.

Qualifications

• Airline industry experience: 3+ years.
• Airport operations experience: 5+ years.
• Supervisory experience: 3+ years.
• German language: Fluent.
• English language: Fluent.
• Ground Operations and Passenger Handling expertise.
• Reservations, Ticketing, and DCS knowledge.
• Right to live and work in Germany.
• Effectively manages daily airport operations and service delivery.
• Ensures operational compliance and service standards are maintained at all times.
• Quickly assesses operational issues such as overbookings, adverse weather, flight disruptions, and crew limitations.
• Demonstrates sound judgement under pressure.
• Builds strong relationships with handling agents, caterers, airport authorities, and service providers.
• Conducts performance reviews and supports employee development.

Responsibilities

• Analysing anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the passenger service levels are not impacted.
• Ensuring the Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers.
• Controlling expenditure on damage baggage replacement and lost baggage claims and delegation of baggage claims processing to Supervisors/ASAs to ensure all of the baggage services aspects are processed effectively and in a timely manner.
• Assisting the Airport Services Manager in preparing the staff annual leave plan as necessary and ensuring staffing levels are optimised.
• Undertaking various administrative duties as delegated by Airport Services Manager, including preparation of the monthly station report and attending various meetings to ensure Emirates interests/requirements are appropriately represented at such meetings. Providing cover for the ASM in his/her absence. This requires 24/7 availability in case of emergency.
• Assisting the ASM in the Employee Performance Management process and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plans) as well as supporting, coaching and guiding staff members to ensure maintenance of passenger service and other standards, such as grooming.
• Managing and administering all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (in order to safeguard revenues, operational data and avoid discrepancies).
• Undertaking projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures, thereby improving efficiency and quality of service delivered at the station.
• Assisting the ASM in ERP (Emergency Response Planning) and other relevant tasks

Skills

German language

English language

Tools

DCS knowledge

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce. Passengers flying with Emirates enjoy an exceptional onboard experience, with world-class products and services, regionally inspired menus and over 6,500 on-demand entertainment channels through ICE, Emirates’ award-winning in-flight entertainment system.

• Analysing anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the passenger service levels are not impacted.
• Ensuring the Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers.
• Controlling expenditure on damage baggage replacement and lost baggage claims and delegation of baggage claims processing to Supervisors/ASAs to ensure all of the baggage services aspects are processed effectively and in a timely manner.
• Assisting the Airport Services Manager in preparing the staff annual leave plan as necessary and ensuring staffing levels are optimised.
• Undertaking various administrative duties as delegated by Airport Services Manager, including preparation of the monthly station report and attending various meetings to ensure Emirates interests/requirements are appropriately represented at such meetings. Providing cover for the ASM in his/her absence. This requires 24/7 availability in case of emergency.
• Assisting the ASM in the Employee Performance Management process and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plans) as well as supporting, coaching and guiding staff members to ensure maintenance of passenger service and other standards, such as grooming.
• Managing and administering all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (in order to safeguard revenues, operational data and avoid discrepancies).
• Undertaking projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures, thereby improving efficiency and quality of service delivered at the station.
• Assisting the ASM in ERP (Emergency Response Planning) and other relevant tasks

Qualification

• Airline industry experience: 3+ years
• Airport operations experience: 5+ years
• Supervisory experience: 3+ years
• German language: Fluent
• English language: Fluent
• Ground Operations and Passenger Handling expertise
• Reservations, Ticketing, and DCS knowledge
• Right to live and work in Germany
• DGR, Weight & Balance, and Baggage Services knowledge
• Effectively manages daily airport operations and service delivery.
• Ensures operational compliance and service standards are maintained at all times.
• Quickly assesses operational issues such as overbookings, adverse weather, flight disruptions, and crew limitations.
• Demonstrates sound judgement under pressure
• Builds strong relationships with handling agents, caterers, airport authorities, and service providers
• Conducts performance reviews and supports employee development.

Salary & benefits

• 13th Month Payment
• Meal Allowance
• Vacation Allowance
• Laundry Allowance
• Transport Allowance
• Airport Allowance

Non-Cash Elements

• Annual Leave Entitlement
• Life and Accident Insurance
• Supplementary Pension Contribution

Additional Information

"Concessional Travel (non-contractual benefit)"