AI Process Excellence Senior Manager - Banking and Insurance (all genders)

Accenture PLC; München; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid work

Continuous learning programs

Global client exposure

Job summary

Accenture in Munich seeks a senior professional to lead process transformation programs, embedding AX Design and AI agent experiences into client engagements. You will guide multidisciplinary teams, run workshops, and align domain expertise with delivery, client governance, and executive communication.

Responsibilities include defining future-state processes, benchmarking, and scaling AI-enabled solutions across banking and insurance clients, with a focus on German-language leadership and

Qualifications

• Bachelor's Degree or equivalent qualification.
• Experience in process excellence, redesign, or management consulting.
• Deep Banking/Insurance industry expertise and transformation methodology experience.
• Proven team leadership in a consulting environment.
• Experience building and scaling AI-enabled client solutions and explaining AI value.
• Proven ability to drive AI initiatives and facilitate workshops with tech and business stakeholders.
• Strong executive communication and German language proficiency (C1+).

Responsibilities

• Define the process redesign standard for your industry or function and govern its application.
• Lead client workshops, discovery and governance, and manage day-to-day relationships.
• Define benchmarking and transformation roadmap methodologies applied by the team.
• Ensure consistent domain expertise and playbooks across engagements.
• Coach and develop direct reports in process redesign and senior leadership presentations.
• Coordinate with technology and delivery partners to align process design with platform work.
• Define how AX Design is embedded in domain methodology and validated across engagements.

Skills

Process redesign

Team leadership

AI-enabled solutions

German (C1+)

Education

Bachelor's Degree or equivalent

Job description

YOU ARE

You define how process transformation work gets done within your industry or function — setting the methodology, governing quality, and making sure every engagement reflects deep domain expertise as well as the right delivery standard. You manage and develop your team, coach senior specialists on what good looks like in your domain, and connect with technology and delivery partners to make sure the process and platform work fit together.

You've made AX Design, the intersection of human, agent, and process part of the team's methodology — you've worked out how to apply it in your domain context, and you coach your team on what human+AI agent experience design looks like in practice.

THE WORK

Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Define the process redesign standard for your industry or function — the method the team uses to assess domain forces, specify future-state processes, integrate AI, and design operating model changes — and govern its application across all engagements in your area.

• Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.

• Define the benchmarking and transformation roadmap methodology the team applies.

• Determine how domain expertise and functional playbook methodology are applied consistently across the team's portfolio of engagements.

• Manage client stakeholder facilitation activities — discovery workshops, recommendation presentations, and day-to-day relationship management.

• Approve final process designs before client delivery.

• Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.

• Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.

• Define how AX Design is embedded in the team's domain methodology — establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.

Who You Are

• Bachelor's Degree or equivalentqualification

• Considerable experience in process excellence, process redesign, or management consulting

• Deep industry expertise in Banking/Insurance, with the ability to apply it to transformation methodology design

• Proven experience managing and developing team members in a consulting environment

• Well versed in building, evaluating, and scaling AI-enabled solutions into client work with the ability to explain how AI addresses business problems

• Proven track record driving AI initiatives, facilitating workshops and bringing together technical and functional stakeholders to turn opportunities into actionable solutions.

• Strong executive communication and facilitation skills, where you possess excellent German language skills at a minimum C1 level or higher.

Preferred Experience

• Demonstrated ability to define and govern team methodology across a portfolio of client engagements

• Familiarity with process mining, digital twin, or AI-assisted design tools for process validation

• Experience contributing to business development, leadership proposal and facilitating client workshops

• Demonstrated ability to embed AI Design into team delivery standards — governing how AI agent experiences are specified and validated across process transformation engagements

• Understand AI partner ecosystem and help clients navigate complex technology choices

What We Offer

• Flexible working models with hybrid working options that support your individual lifestyle and preferences.
• Continuous learning opportunities including leading AI, transformation, and leadership development programmes.
• The opportunity to work with global clients on large-scale AI powered transformation initiatives that shape entire industries.

The Accenture Culture: Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary: ideas that propel the world forward. This is why we champion diversity and personal development at Accenture. Create a working environment where you truly thrive; with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives. How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.