Account Manager - Western Germany, Eats SMB

Uber; Köln; Vor Ort; EUR 52.000 - 86.000; Vollzeit

Benefits dieser Stelle

Bonuses

Equity

Benefits package

Zusammenfassung

Uber in Köln is hiring an Account Manager I for Eats SMB to own post-sale relationships with a portfolio of restaurant partners. You will drive revenue growth, upsell new features, and act as the customer’s VOICE inside Uber to resolve issues.

You will coordinate with product, marketing, operations and legal teams, negotiate with partners, and maintain high retention through data-driven decisions in a fast-paced marketplace.

Qualifikationen

• 1-3 years of experience in account management, customer-facing sales, or related role.
• Experience using data to analyze performance metrics and inform decisions.
• Ability to navigate ambiguous environments and drive results with limited information.

Aufgaben

• Lead post-sale management for a portfolio of SMB restaurant partners.
• Grow revenue by understanding merchant needs and upselling product features.
• Advocate customer needs to internal teams to unblock issues and drive outcomes.
• Manage account pipeline and territory dynamics with disciplined prioritization.
• Collaborate with product, marketing, operations, and legal teams to shape proposals and drive growth.
• Negotiate effectively and maintain high partner retention through performance reviews.
• Conduct joint business reviews and iterate on partner performance.

Kenntnisse

Data analysis

Cross-functional collaboration

SQL knowledge

Ambiguity navigation

Stakeholder management

Jobbeschreibung

About The Role

Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. It's not about pushing a product - it's about building long-term partnerships in a fast-changing environment. As an Account Manager I for Eats SMB, you will step away from predictable corporate playbooks and dive into the real-world momentum of our marketplace.

Managing a post-sales portfolio of small and medium businesses within an assigned territory, your mission is to help restaurant partners thrive while protecting and growing core business metrics. The pace here is intense and the portfolio is complex; you will experience the daily grind of keeping partners engaged alongside the high-stakes reward of unlocking their growth. This role requires an owner's mindset, deep resilience to navigate tough partner feedback, and the adaptability to make smart decisions with imperfect information. If you are energized by the messy reality of doing big things and want to own your impact end-to-end, this is where you'll grow.

What You'll Do

• Navigate and lead post-deal partner management for a high-value, high-potential portfolio of SMB restaurant partners.
• Build and grow long-term partnerships by understanding what matters most to our merchants, driving revenue growth targets, and upselling new product features to create mutual business value.
• Unblock and advocate as the operational voice of the customer to internal teams, translating complex partner needs and navigating internal alignment to resolve challenges.
• Manage and prioritize your account pipeline and territory dynamics with discipline, adapting your approach based on shifting market realities and imperfect data.
• Collaborate cross-functionally across internal operations, marketing, product, and legal teams to shape proposals, unblock processes, and deliver growth initiatives that scale.
• Communicate clearly and negotiate confidently through difficult client conversations, pricing pushbacks, and performance reviews to secure high partner retention.
• Track the details and execute rigorous joint business reviews, keeping partners steady under pressure while continuously iterating on their digital marketplace performance.

Basic Qualifications

• 1-3 years of experience in account management, customer-facing sales, or a closely related role.
• Experience working in customer-facing environments with a track record of meeting operational business targets or sales quotas.
• Experience using data to analyze performance metrics and apply sound business judgment to resolve problems.

Preferred Qualifications

• Proven adaptability in navigating ambiguous or fast-changing business environments.
• Strong systems thinking and cross-functional collaboration skills to manage multiple stakeholders with competing priorities.
• Familiarity or proficiency with data-extraction tools (such as SQL knowledge) is a plus.

Ready to ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.