Account Manager NRW/Hessen (m/f/d), Uber Eats Germany

Uber; Köln; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Bonuses

Equity

Benefits

Zusammenfassung

Uber seeks a growth-focused Account Manager to collaborate with 150-200 SMB restaurant partners across Western Germany, driving retention and revenue expansion.

You will identify upsell opportunities, run data-driven analyses, and build strategic plans with partners, traveling across NRW and Hessen as needed. A strong background in B2B client management and CRM tools is essential.

Qualifikationen

• 2+ years of experience in a B2B client-facing role (Sales/Customer Success/Account Management) in retail/food.

Aufgaben

• Collaborate with 150-200 high-value SMB restaurant partners in Western Germany to retain and grow their business.
• Identify upsell and cross-sell opportunities via product adoption and location expansion based on KPIs.
• Maximise revenue by selling ads, offers, and boosting visibility and performance on Uber Eats.
• Identify risks to partnerships and drive retention, aiming for high partner satisfaction and 100% retention.
• Collect and translate partner feedback into actionable insights for product roadmap and business strategy.
• Build strong relationships with merchants to position Uber Eats as their preferred platform.
• Plan long-term growth and marketing with partners through regular reviews and data analysis.

Kenntnisse

Account growth

Data-driven

CRM proficiency

Google Suite

Communication

Travel readiness

Tools

Salesforce

Google Suite

Jobbeschreibung

---- What You Will Need ----

---- Preferred Qualifications ----

• What You Will Do ----
• Strategic and data-driven Account Growth: Collaborate with 150-200 high-value SMB restaurant partners in Western Germany to retain and expand their business, identifying new upselling and cross-selling opportunities through product adoption and location expansion initiatives based on KPIs.
• Maximising potential: Proactively identify opportunities to unlock additional revenue potential for both our partners and Uber Eats while selling ads, offers and boost visibility and performance on our platform.
• Risk Mitigation & Retention: Actively identify potential risks to partnerships and work swiftly and diligently to ensure partners receive the best possible experience, striving for 100% account retention while also meeting our restaurant partners onsite app. once a week.
• Partner Advocacy: Collect and synthesise valuable feedback from restaurant partners, transforming these insights into actionable information that informs and drives our product and business roadmap.
• Relationship Building: Cultivate strong, lasting relationships with our merchants, positioning Uber Eats as their preferred delivery platform.
• Account planning: Build long-term growth and marketing plans with your partners via regular business reviews and data analysis.
• 2+ years of experience in a B2B client-facing role, such as Sales, Customer Success, Account Management, or upper management in the retail/food industry.
• Outgoing Personal Skills and Willingness to travel: Visit our partners in person in NRW and Hessen while planning appointments by your own. You need to own a drivers license.
• Customer Lifecycle Navigation: Experience navigating the complete customer lifecycle, including prospecting new contacts within existing client organizations.
• Self-Starter Mentality: A proactive and autonomous approach, with the ability to thrive in a dynamic and fast-paced team environment.
• Exceptional Interpersonal Skills: The ability to clearly articulate value propositions, address objections, overcome obstacles, and secure commitment from partners.
• Hustle & Dedication: A willingness to "roll up your sleeves" and work closely with our highest-value partners to consistently achieve quarterly and annual revenue, retention, and adoption targets.
• Strategic & Analytical Thinking: The ability to think strategically, analyze restaurant needs, creatively problem-solve, and identify new opportunities.
• Organizational Skills: Demonstrated time management and organizational skills, with the ability to multitask and prioritize effectively based on impact.
• CRM Proficiency: Experience with CRM systems (Salesforce experience is a significant plus).
• Google Suite Expertise: Proficient in Google Suite, with the ability to create comprehensive and impactful dashboards and presentations.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.