Account Manager (m/f/d)

dataguard; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Support for lifestyle, health, and family needs

Opportunities for personal and career development

Zusammenfassung

DataGuard, a fast-growing security and compliance tech company located in Munich, is seeking a Customer Success Manager. In this role, you'll independently manage a portfolio of mid-sized business customers, ensure they realize full value from our solutions, and maintain strong relationships. Candidates should possess fluent German (C2) and English skills, alongside strong communication and proactive work styles. The role is flexible, with opportunities for growth in a purpose-driven organization committed to genuine good in the digital world.

Qualifikationen

• Strong communication skills with a passion for product demos and meetings.
• Proactive, independent work style with a strong team spirit.
• Interest in compliance & security, training provided.
• Experience with software products is a plus.
• Enthusiasm for a fast-paced environment.
• Fluent German (C2) and English required.

Aufgaben

• Independently manage a portfolio of mid-sized business customers.
• Establish and maintain strong, long-term customer relationships.
• Engage closely with decision-makers and company founders.
• Guide customers throughout the lifecycle and drive expansion.
• Identify potential challenges and ensure customer satisfaction.
• Analyze customer usage to maximize success with the solution.

Kenntnisse

Strong communication skills

Proactive work style

Team spirit

Prioritization skills

Fluent German (C2)

Fluent English

Jobbeschreibung

YOUR JOB

Do you enjoy owning customer relationships and turning trust into long-term growth? Are you motivated by managing a portfolio and actively driving expansion within existing accounts? Do you like combining consultative conversations with commercial responsibility? In this role, you’ll work closely with decision-makers in our customers, understand their priorities, and proactively develop their accounts. You’ll be the commercial owner of your portfolio, ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth? Then join us on our journey.

WE PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU'LL BE DOING

• You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution.

• You establish and maintain strong, long-term customer relationships, deliver product demonstrations, and support customers in optimizing their use of our product.

• You engage closely with decision-makers and company founders, gain a deep understanding of their priorities, and proactively support them in achieving their objectives.

• You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio.

• You identify potential challenges at an early stage, lead solution-focused conversations, and ensure sustained customer satisfaction.

• You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution.

• You actively promote customer engagement, gather impactful success stories, and share best practices across the customer base.

• You collaborate closely with cross-functional teams such as Marketing, Sales, Product Development, and Technical Support to deliver a seamless end-to-end customer experience.

WHAT YOU'LL GET IN RETURN

• The freedom, trust, and tools to do what you love and make an impact in a purpose-driven company, committed to doing genuine good in the digital world.

• Enjoy a high degree of flexibility with tailored working hours, choice of work location, and benefits that support your lifestyle, health, and family needs.

• Join a secure, future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.

• Grow along expert or leadership paths with support from employee accelerator programs, bi-annual feedback cycles, and a personal training budget.

• Work in an environment that values autonomy, rapid decision-making, a flat hierarchy, and collaborative, eye-level communication to keep things moving forward.

THE QUALITIES YOU’LL NEED TO SUCCEED

• Strong communication skills with a passion for product demos and meetings

• Proactive, independent work style with a strong team spirit and excellent prioritization skills

• Interest in compliance & security – we’ll teach you everything you need to know

• Experience with software products and their development is a plus

• Enthusiasm for a dynamic, fast-paced environment with continuous growth and development

• Fluent German (C2) and English skills, both written and spoken, are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:

No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!