Account Manager

allO; München; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading tech company in gastronomy is looking for an experienced Account Manager in Munich or Berlin. This strategic role focuses on enhancing relationships with existing partners, driving revenue growth, and ensuring the successful adoption of product features. The ideal candidate has over 3 years in Account Management or Sales, is sales-driven, and proficient in both German and English. Joining this diverse team means impacting the future of gastronomy while enjoying a competitive salary and significant growth opportunities.

Leistungen

Competitive salary package

30 paid vacation days

Latest Apple hardware

Health benefits (Wellhub / Wellpass)

Public transport subsidy

Qualifikationen

• 3+ years of experience in Account Management, Customer Success, or Sales.
• Comfortable traveling to maintain local partner relationships.
• Proven track record of managing complex client relationships.

Aufgaben

• Drive revenue growth by upselling features to partners.
• Prevent churn by identifying risks and developing strategies.
• Manage partner relationships and capture feedback for improvements.
• Analyze usage metrics for account expansion opportunities.

Kenntnisse

Account Management

Customer Success

Sales

Strategic Thinking

Problem-Solving

Fluency in German

Fluency in English

Jobbeschreibung

About us

We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to restaurants in Europe and empowering them to become local champions with an all-in-one operating system. We are a team with people from over 15 different nationalities and serve more than a thousand restaurants in Germany.

Join allO and help revolutionize the future of gastronomy with us!

About This Position

As we continue to scale across Germany and Europe, we are seeking a sales-focused and strategic Account Manager to grow our existing partner ecosystem. Unlike our expansion roles, your mission is to unlock the full potential of our current restaurant partners by ensuring they thrive with our latest technology and features.

This is a high-stakes, strategic role that requires a "customer-first" mindset balanced with a hunter’s drive for revenue growth. You will be the primary advocate for our partners, navigating high-pressure situations to prevent churn and transform satisfied customers into brand ambassadors.

Job Requirements

Your Profile | What you should bring

• Experience: 3+ years of professional experience in Account Management, Customer Success, or Sales within the gastronomy, SaaS, or food tech sectors.
• Mindset: You are deeply sales-focused but never lose your "customer-first" perspective; you thrive in high-stress, fast-paced environments.
• Strategic Thinking: You have a proven track record of managing complex client relationships and thinking three steps ahead to prevent churn.
• Mobility: You are comfortable traveling as needed by the company to visit key partners and maintain a strong local presence.
• Linguistic Proficiency: Professional fluency in both German and English is required to manage diverse partner communications.
• Location: You are based in (or willing to relocate to) Munich or Berlin.

Job Responsibilities

Your Responsibilities | What you will do

• Strategic Upselling: Drive revenue growth by identifying partner needs and introducing them to new allO features that optimize their business operations.
• Churn Prevention: Act as a proactive problem-solver and guardian of the partner lifecycle, identifying risks early and implementing strategies to ensure long-term retention.
• Referral Management: Leverage your strong partner relationships to secure referral signings and expand the allO network through word-of-mouth.
• Strategic Feature Adoption: Develop and continuously optimize product communication and adoption strategies to ensure partners discover, adopt and consistently use relevant product features
• Relationship Management: Act as the strategic point of contact for our partners, ensuring their feedback is captured, translated into commercially grounded analysis, and directly influences the product roadmap to maximize impact. Provide customer support where needed.
• Data-Driven Growth: Maintain a keen eye on usage metrics and KPIs to identify opportunities for account expansion and product enhancements.

Job Benefits

What’s in it for you | Why join allO

• Direct Impact: You will be the reason our partner relationships are sustainable and our growth is supported by a loyal, thriving foundation.
• Ownership: The opportunity to take full ownership of your assigned accounts and the long-term success of our top partners.
• Startup Environment: A collaborative, fast-paced atmosphere with significant room for personal growth.
• Diverse Team: A very motivated, international team with a flat structure.
• Compensation & Benefits:
  • Competitive salary package.
  • 30 paid vacation days per year.
  • Latest Apple hardware for maximum performance.
  • Health benefits (Wellhub / Wellpass).
  • Public transport subsidy (Deutschlandticket).