Academic Success Manager (m/f/d)

Elsevier; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global educational solutions provider is seeking an Academic Success Manager for the DACH region. This role involves driving demand for e-solutions and collaborating with educational institutions. The ideal candidate has strong communication skills and experience in customer-facing roles in education. Fluency in German and English is essential, with a willingness to travel up to 50% in the region. The company promotes a flexible work environment and values diversity.

Leistungen

Flexible working hours

Well-being initiatives

Diversity and inclusion programs

Qualifikationen

• Proven experience in customer-facing roles within academic or educational organizations.
• Ability to establish rapport and credibility at all levels.

Aufgaben

• Drive demand for e-solutions within the healthcare education market.
• Generate opportunities and collaborate with the sales team.
• Manage onboarding and implementation of educational e-solutions.
• Support ongoing usage through training and demonstrations.
• Collect customer feedback and share insights with internal teams.

Kenntnisse

Strong team player

Excellent communication skills

Presentation skills

Knowledge of educational institutions

Fluency in German and English

Jobbeschreibung

Position: Academic Success Manager - DACH Region

Location: Germany, Munich or Berlin

Languages: German and English

About our Team

We are trusted partners to health education institutions worldwide. The Academic Success team focuses on faculty and student engagement, ensuring their success and satisfaction in adopting Elsevier solutions.

About the Role

As Academic Success Manager for the DACH region, you will be a trusted advisor to our customers while safeguarding the revenue base. You will identify new opportunities within health workforce education institutions and help them derive maximum value from our content and platforms through engaging training sessions.

Responsibilities

• Drive demand for Elsevier e-solutions and content within the DACH healthcare education market
• Generate opportunities for e-solutions and collaborate with the institutional sales team to convert leads
• Identify key decision makers and position solutions effectively
• Manage onboarding and implementation of educational e-solutions, particularly with faculty, students, and librarians
• Support ongoing usage through face-to-face and online training, product presentations, and demonstrations
• Collect customer feedback and share insights with Content, Marketing, Product, and Sales teams

Requirements

• Strong team player with the ability to collaborate effectively within a matrix organization
• Excellent communication and presentation skills with enthusiasm for sharing knowledge
• Proven experience in customer-facing roles within academic, educational, content, or software organizations
• Ability to establish rapport and credibility at all organizational levels
• Knowledge of the structure and decision-making processes of educational institutions in the DACH region
• Fluency in both German and English (native or near-native German proficiency required)
• Willingness to travel up to 50% within the DACH region
• Valid driving license

Work in a way that works for you

We support flexible working hours and promote a healthy work/life balance, with initiatives to support your well-being and long-term growth.

Join Us

We are committed to diversity and inclusion. At Elsevier, you will find an inclusive, innovative environment that values your contributions.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.