Abercrombie & Fitch - Key Lead (m / w / d), Mall of Berlin

Abercrombie and Fitch Stores; Berlin; Vor Ort; EUR 60.000 - 80.000; Teilzeit

Zusammenfassung

A leading retail company in Berlin is seeking a Key Lead to manage customer interactions and store operations. This role requires at least one year of retail experience and fluency in English and German. Responsibilities include guiding team members, ensuring a quality in-store experience, and supporting store performance. The position offers flexible scheduling and opportunities for career advancement.

Leistungen

Quarterly Sales Incentive Bonus

Paid time off based on position and seniority

Merchandise Discount

Employee assistance program

Flexible Schedule

Opportunities for Career Advancement

Training and Development

Qualifikationen

• CEFR B2 Fluency in English & German required.
• At least 1 year of retail experience preferred.
• No supervisory experience required.

Aufgaben

• Opening and closing routine.
• Providing product knowledge and brand awareness.
• Understanding business metrics and sales.

Kenntnisse

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Adaptability / Flexibility & Stress Tolerance

Multi-Tasking

Work Ethic

Ausbildung

High School Diploma / G.E.D. equivalent

Jobbeschreibung

Job Overview

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

Working Hours

Schedule will vary weekly but should expect to work at least 25 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

Responsibilities

• Opening and closing routine (Öffnungs- und Schließroutine)
• Product Knowledge & Brand Awareness (Vermittlung von Produktwissen und Markenbekanntheit)
• Business Understanding (Verständnis und Analyse von Kennzahlen und dem Umsatz)
• Proactive Thinking (Eine proaktive Denkweise und Auge fürs Detail)
• Attention to Detail (Aussagen oder Auge fürs Detail)
• Register / Point of Sales use (Kassentätigkeiten)
• Asset Protection (Diebstahlvorbeugung)
• Visual Displays (Verantwortung für die Präsentation der Ware und der Verkaufsfläche)
• System Skills (Gewährleistung der Systemabläufe)

Qualifications

• Education – High School Diploma / G.E.D. equivalent preferred (Ausbildung – Abitur / G.E.D.-Äquivalent bevorzugt)
• Retail Experience – At least 1 year of retail experience is preferred (1 Jahr Erfahrung im Einzelhandel erwünscht)
• Supervisor / Managerial Experience – No supervisory / management experience is required (Erfahrung in der Führungsverantwortung wird nicht vorausgesetzt)
• CEFR B2 Fluency in English & German, required (CEFR B2 Fließende Englisch- und Deutschkenntnisse erforderlich)
• Customer Focus (Customer Focus)
• Communication (Communication)
• Interpersonal Interaction (Interpersonal Interaction)
• Fashion Trend Knowledge (Fashion Trend Knowledge)
• Outgoing (Outgoing)
• Assertiveness (Assertiveness)
• Adaptability / Flexibility & Stress Tolerance (Adaptability / Flexibility & Stress Tolerance)
• Poise & Ambition (Poise & Ambition)
• Multi-Tasking (Multi-Tasking)
• Applied Learning (Applied Learning)
• Work Ethic (Work Ethic)
• Omni Channel Services (Omni Channel Services)

Benefits

• Quarterly Sales Incentive Bonus (Quarterly Sales Incentive Bonus)
• Paid time off which can increase with position and seniority (Paid time off which can increase with position and seniority)
• Merchandise Discount (Merchandise Discount)
• Employee assistance program; access to free psychological and behavioral health counseling (Employee assistance program; access to free psychological and behavioral health counseling)
• Flexible Schedule (Flexible Schedule)
• Opportunities for Career Advancement (Opportunities for Career Advancement)
• Opportunity to Become a Brand Affiliate (Opportunity to Become a Brand Affiliate)
• Training and Development (Training and Development)

Abercrombie & Fitch Co. is an Equal Opportunity employer.

Applicants must meet valid work visa conditions. The company may contact you to find out which documents you would need to provide.