Sr. Cloud Service Manager
OPENTEXT - THE INFORMATION MANAGEMENT COMPANY
OpenText is a global leader in information management, emphasizing innovation, creativity, and collaboration. As part of our team, you will work with top companies worldwide, address complex challenges, and contribute to shaping the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is central to our operations—driving innovation, transforming work, and empowering digital knowledge workers. We seek talent that AI cannot replace to help us lead in information management. Join us.
We are strengthening our international Cloud Services team with your commitment as
Senior Cloud Service Manager
IHRE AUFGABE
As a Cloud Service Manager, you will be the primary contact for cloud service delivery, ensuring smooth operations, customer satisfaction, and strategic alignment with business goals. You will lead cross-functional teams, manage service performance, and drive continuous improvement of cloud environments.
DAS ERWARTET SIE BEI UNS
Aligning cloud services with business objectives, securing critical requirements, and identifying optimization opportunities.
Managing customer relationships from contract initiation to stable operation, including service delivery, change management, and SLA compliance.
Monitoring service performance, creating reports, and addressing deviations proactively.
Ensuring security and compliance standards are met while managing cross-functional risks.
Leading matrix teams and fostering cross-departmental collaboration to stabilize and improve services.
DAS ERWARTEN WIR VON IHNEN
Degree in Business Informatics or a comparable qualification.
Several years of experience in IT service management within cloud environments (e.g., AWS, Azure, Google Cloud), preferably with knowledge of EDI and/or E-Invoicing.
Knowledge of ITIL processes, especially incident, problem, change, and service level management.
Understanding of cloud architectures, operational models, and security requirements.
Experience with monitoring and reporting tools for cloud service oversight.
Assertiveness, solution-oriented working style, and leadership skills, even in complex or escalated situations.
Proficiency in German and English communication skills.
ZU GUTER LETZT
OpenText is more than a company; it’s a global community built on trust, high standards, and accountability.
Our commitment to diversity and inclusion goes beyond legal compliance. Our Employment Equity and Diversity Policy guides us in maintaining an inclusive workplace for everyone, regardless of background or identity.
If you require assistance or accommodations due to a disability during the application process, please contact hr@opentext.com. We foster collaboration, innovation, and personal growth, enriching our vibrant workplace.
Roles involving significant trust may require criminal background checks. Please consult your Talent Acquisition Advisor for details.
OpenText does not accept unsolicited resumes from recruitment agencies and is not responsible for fees related to such submissions unless explicitly agreed upon in a written contract.
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