Senior Healthcare Insurance Collections Rep (Remote)

Utilizing applied knowledge, the Sr. Patient Account Representative – Collections provides high-level administrative support to the collections operations within the assigned function(s). The Sr. Patient Account Representative – Collections ensures the timely receipt of claim payments and minimizes bad debt accrual through ongoing database maintenance. In this capacity, the Sr. Patient Account Rep - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Under limited supervision, identify and resolve complex claims and discrepancies.
• Generate and analyze diverse reports and work lists in the identification and resolution of complex patient account issues.
• Review and resolve outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; process payments accordingly and reconcile all necessary data.
• Perform administrative functions in adherence to company policies and procedures; ensure timely and complete documentation of activities performed.
• Serve as a point of contact for customers and/or vendors in response to general inquiries and unresolved issues.
• Mentor other staff as applicable.
• Escalate issues to supervisor for resolution when necessary.
• Assist with various projects as assigned by the supervisor.
• Perform other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS :

• The physical demands and work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. Occasionally lift and/or move up to 50 pounds.

EDUCATION : High School Diploma required; an Associate’s Degree is desirable.

EXPERIENCE AND REQUIRED SKILLS :

• 2 – 4 years’ related experience; or an Associate’s or Bachelor’s degree without experience.
• General computer skills with working knowledge of word processing, spreadsheets, and email applications.
• Detail-oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

EO / AA Employer : Minorities / Females / Veterans / Disability / Sexual Orientation / Gender Identity. Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable laws.

This is a Remote Work From Home Position.

Healthcare Insurance Payor Knowledge / Experience required.

We offer a career with purpose, supporting your ongoing development. Join a dedicated team that strives to create the best healthcare outcomes each day. We embrace diversity and inclusion, fostering an environment where all employees feel valued.

We provide stability through continuous innovation in renal therapies, offering employees security and growth opportunities. We support learning through programs at top business schools, leadership development, and regular training. Our local benefits are tailored to each country and workplace, promoting work-life balance with flexible hours, part-time options, and remote work possibilities.

Location: Bad Homburg, Frankfurt, Insurance available.