Programme Advisor - BSBI Hamburg (m/f/d)

Your profile

Essential:
• An undergraduate degree or equivalent experience.
• Assertive customer-centric approach ideally demonstrated through prior B2C sales roles.
• Excellent verbal and written communication in English (C1).
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building, and influence.
• Results-driven, solution-oriented, and self-disciplined.
• Ability to multitask in a busy, highly pressured, fast-paced working environment.
• Minute attention to detail, strong adaptability, empathy, and resilience.
• Proficiency in Microsoft Office and/or Google Suite.
• Enthusiasm to work in the education sector and to support student success.
• Excellent presentation skills and a high level of confidence.
• Proactive, self-motivated, and achievement-driven with a ‘can-do’ attitude.

Desirable:
• Experience in using a CRM system, Excel, and/or AI technology.
• Background in education business/recruitment.
• Previous experience with KPIs and targets.
• Experience in developing and implementing key account processes.
• Fluency in English or other languages.

Why us?

We offer:
• An international environment with a multicultural audience and a meaningful social impact.
• Support in achieving your professional goals and development.
• Opportunities for career growth alongside BSBI, including leadership roles.
• Extensive training to equip you with the knowledge and skills needed to excel.
• Work in a young, dynamic, and positive culture that fosters collaboration.
• Performance-based commissions to incentivize sales success.
• Be at the forefront of an exciting educational opportunity, leading the way forward and growing with BSBI.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety, and safeguarding policies.

Your Responsibilities

About the job
BSBI's mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world.
It also aims to teach students to understand how businesses function and how economic success is generated.
BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success.
Located in the heart of Hamburg and with campuses in Berlin, Paris, Barcelona, and Athens, we are an international business school that offers academic excellence, is a member of Global University Systems (GUS), and provides unlimited career opportunities for its students and staff.

Position:
Programme Advisors are responsible for promoting BSBI’s program portfolio to potential students via phone, email, online meetings, and face-to-face interaction, forming a vital part of the sales team.
The role involves managing the pipeline of students from initial application to payment of tuition fees, supporting international students throughout the application process.
You will work independently, managing the consultative sales process within established procedures, aiming to achieve targets and organize your work effectively.
Independence and initiative are essential to adapt to changing priorities and improve processes.

Your tasks:
• Providing tailored advice to prospective students, adapting communication styles.
• Guiding students through the application process from start to finish.
• Exploring career paths and aligning them with BSBI offerings.
• Advising international students on visas, immigration, and compliance.
• Handling inquiries about programs and communication needs.
• Building meaningful client relationships and delivering solutions.
• Providing excellent customer service and portraying a positive image of BSBI.
• Managing student applications from initial inquiry to fee payment and registration.
• Utilizing technology and maintaining accurate records.
• Managing leads pipeline efficiently.