Citrix Global Team Lead (m/w/d)

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

19.07.2025

Expiry Date:

02.09.2025

Job Description:

At Circana, we are fueled by our passion for continuous learning and growth. We seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion, believing in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work, based entirely on current employee feedback.

This position requires operation, implementation, and improvements of existing and new Citrix on-premise implementations across multiple global datacenters.

The individual will lead the global Citrix team responsible for support, administration, monitoring, troubleshooting, and participating in projects to enhance service and productivity.

Job Responsibilities

• Provide L3+ support to delivery teams on escalated issues.
• Generate root-cause analysis for critical incidents and problems.
• Engage with vendors for support, updates, and planning.
• Take ownership of designated Citrix technologies and platforms.
• Maintain and share current internal documentation.
• Evaluate and plan for future capacity and technology changes in the Citrix environment.
• Create Citrix solutions to meet business needs in partnership with stakeholders.
• Prepare documents defining SLAs, SOW, and other requirements.
• Manage a 24x7 support team directly.
• Require in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments.
• Citrix Certified Professional is a plus but not required.
• At least five years of experience in an ITIL-managed environment.
• Expertise in the entire Citrix product suite, including Netscaler, XenApp, XenDesktop, and legacy products.
• Ability to work with customers, project managers, and engineers to develop managed infrastructure.
• Strong knowledge of Windows Server OS and networking.
• Experience with implementation and migration in medium to large enterprise Citrix environments.
• Excellent communication skills for client and leadership interactions.

Our core behaviors include:

• Stay Curious
• Seek Clarity
• Own the Outcome
• Center on the Client
• Be a Challenger
• Champion Inclusivity
• Commit to each other

Location

This position can be located remotely in the United States.

Note: If you do not hold a passport for the country of the vacancy, you might need a work permit. Check our Blog for more info.

Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details.