Head of Technical Service (m/f/d)

Hettich isn't just an owner-operated, globally operating company with over 120 years of tradition, but also a place where innovation, collaboration, and dedication go hand in hand. As a manufacturer of high-performance laboratory centrifuges and incubators, Hettich sets standards in this field and enjoys worldwide recognition.

Our success is built on our approximately 500 highly qualified and goal-oriented employees, who form the backbone of our company. We take pride in providing an inspiring work environment that fosters creativity and personal growth while continuously striving to exceed the needs of our customers.

Responsibilities

• Responsibility for the technical service of the Hettich Group, including the development and implementation of global service standards and processes to increase efficiency and customer satisfaction
• Ensure consistent service quality for all customers worldwide
• Create and maintain training programs and training materials
• Work closely with different departments to ensure efficient fulfillment of customer requirements
• Analyze key service figures, create reports, and derive measures for continuous improvement
• Serve as contact person for customers with complex questions and service concerns
• Manage the employees (m/f/d) of the service team

Your Profile

• Completed engineering studies or successfully completed technical training with further specialization
• Several years of management experience in technical service, ideally with experience in medical devices and/or laboratory equipment
• Very good command of English
• Customer-oriented mindset and high level of service orientation
• Strong communication and teamwork skills, with a solution-oriented approach

What We Offer

• Secure job in the medical technology industry
• Opportunities for professional development and contribution to medical technology advancements
• Work-life balance with flexible measures like adjustable hours and extra leave
• Up to 40% flexible mobile working options from home or on the go
• Company and sports events to foster team spirit
• Hansefit membership for access to gyms and sports facilities

Interested?

Apply directly through our application form. We value close collaboration and respectful teamwork. Join us if you're passionate about innovation, teamwork, and making a difference. We look forward to hearing from you.