Citrix Global Team Lead (m/w/d)

At Circana, we are fueled by our passion for continuous learning and growth. We seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion, believing in the strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work, an award based entirely on employee feedback about their experience working at Circana.

This position involves the operation, implementation, and improvement of existing and new Citrix on-premise solutions across multiple global datacenters.

The individual will lead the global Citrix team responsible for support, administration, monitoring, troubleshooting, and participating in various projects to enhance service and productivity.

Job Responsibilities

• Provide L3+ support to delivery teams on escalated issues.
• Conduct root-cause analysis for critical incidents and problems.
• Engage with vendors for support, updates, and planning.
• Take ownership of designated Citrix technologies and platforms.
• Maintain and share current internal documentation.
• Evaluate the Citrix environment regularly and plan for capacity and technology updates.
• Collaborate with stakeholders to develop Citrix solutions that meet business needs.
• Prepare documentation defining SLAs, SOW, and other requirements.
• Manage a 24x7 support team directly.
• Possess in-depth knowledge and 10+ years of experience in troubleshooting, implementing, and managing complex Citrix environments.
• Citrix Certified Professional is a plus but not required.
• Have five years of experience in an ITIL-managed environment.
• Be an expert in Citrix products such as Netscaler, XenApp, XenDesktop, and legacy products.
• Work effectively with customers, project managers, and engineers to develop infrastructure solutions.
• Have detailed knowledge of Windows Server OS and networking.
• Experience with implementation and migration of medium to large enterprise Citrix environments.
• Excellent communication skills for client and leadership interactions.

Our organization values shared behaviors that are central to our culture:

• Stay Curious: Eager to learn and grow, asking big questions.
• Seek Clarity: Embrace complexity to create clarity and inspire action.
• Own the Outcome: Be accountable for decisions and outcomes.
• Center on the Client: Continuously add value for customers.
• Be a Challenger: Strive for continuous improvement.
• Champion Inclusivity: Foster trust and respect through empathy and integrity.
• Commit to each other: Contribute to making Circana a great place to work for everyone.

Location

This position is remote in the United States.

Note: If you are not a passport holder of the country for the vacancy, you may need a work permit. More information is available on our Blog.

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