Principal Technical Service Engineer

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visitwww.eastman.com.

The Role

Location : Home‐based in the Netherlands, Germany, Belgium or UK

Travel : Up to 50%

Eastman is a pioneer in commercial-scale molecular recycling, producing virgin-quality polymer resins for durable goods, cosmetic packaging, medical devices, and food-contact applications. We are seeking an accomplished Senior Technical Service Engineer to lead our technical engagement in Central & Northern Europe, collaborating with leading brands, converters, and retailers to advance circular-economy solutions.

Responsibilities

• Translate brand and converter requirements into robust Critical-To-Quality (CTQ) parameters, guiding material selection, mold design, and process optimization.
• Lead design-for-manufacturability workshops—particularly injection-molding trials—and resolve complex processing challenges.
• Represent Eastman at industry conferences, standards committees, and technical panels, delivering presentations that influence best practices.
• Capture and document customer insights, identify unmet needs, and partner with R&D to develop innovative, sustainable products.
• Develop and conduct advanced technical training, webinars, and workshops for customers, distributors, and internal teams.
• Monitor competitive materials, emerging processing technologies, and regulatory trends to uncover new application opportunities.
• Author technical marketing collateral, whitepapers, and case studies tailored to expert audiences across the value chain.

Distinguishing Qualifications & Achievements

You are recognized in the plastics industry for either technical excellence or exceptional customer engagement, demonstrated by one or more of the following :

Technical Leadership

• Invited speaker or panelist at leading international conferences.
• Peer-reviewed publications or industry-recognized technical articles.
• Leadership roles in industry bodies or direct influence on polymer processing standards.
• High-visibility external workshops, webinars, or webinars that converted prospects into strategic customers.
• Proven track record of translating brand objectives into measurable process improvements and commercial success.
• Established relationships with major brands, converters, and retailers—able to align stakeholders around shared CTQs.

Core Qualifications

BSc, MSc, or PhD in Polymer Science, Chemical Engineering, or a related discipline.

10 years of industrial experience in plastic processing technologies—expert in injection molding; additional skills in extrusion, blow molding, film casting, or thermoforming are highly valued.

Exceptional verbal and written communication skills in English (mandatory); proficiency in at least one other European language preferred.

Willingness to travel up to 50%.

Eastman iscommitted to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day