Intermediate Backend Engineer (Ruby), Switchboard

GitLab is an open core software company that develops the most comprehensiveAI-powered DevSecOps Platform , used by more than 100,000 organizations. Ourmission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running ouroperationson our product and staying aligned with ourvalues . Learn more aboutLife at GitLab .

Thanks to products likeDuo Enterprise , andDuo Workflow , customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.

An overview of this role

As a backend engineer in the GitLab Dedicated Group, you will be working with the team to buildSwitchboard, a customer portal being developed alongside theGitLab Dedicated single-tenant SaaS offering. Switchboard is used both by Dedicated customers as well as internal GitLab teams (SREs). The work you’ll be delivering will be impactful and highly visible to millions of our users across the globe.

You will implement backend functionality, follow best practices as per the GitLab guidelines and work closely with the frontend engineers, SREs, PM, EM and Product Designer to build and improve the Switchboard application. At GitLab, we live and breathe open source principles. This means our entire handbook is online, and with a few clicks, you can find the details of future releases and an overview of the product vision you’d contribute to when working here.

What You’ll Do

• Develop features and improvements to the Switchboard product in a secure, well-tested, and performant way
• Work with Product Management and other stakeholders (Frontend, SRE, etc.) to iterate on new features within the GitLab product.
• Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
• Confidently ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
• You'll help improve the overall experience of our product through improving the quality of the Backend features both in your group and features that benefit other groups.
• You’ll help identify areas of improvements in the code base, both specific to your group and outside your group and help contribute to make it better
• You’ll learn, collaborate and teach other Engineers. Everyone can contribute something new to the team regardless of how long they’ve been in the industry.
• You’ll fix prioritized issues from the issue tracker. These are typically bugs listed in a GitLab issue with an attached severity and priority label.
• You’ll contribute to and follow our workflow process, alongside the rest of the Switchboard Engineers and the GitLab community as a whole.

What You’ll Bring

• Professional experience with Ruby on Rails
• Experience working with a platform or complex application (Large scale is a bonus).
• Familiarity building and deploying software with CI/CD or other internal tooling.
• Familiarity with distributed, scalable and reliable systems.
• Experience modern DevOps platforms. (GitLab is a bonus.)
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Experience with performance and optimization problems and a demonstrated ability to both diagnose and prevent these problems
• Comfort working in a highly agile, intensely iterative software development process
• Positive and solution-oriented mindset
• An inclination towards communication, inclusion, and visibility
• Self-motivated and self-managing, with strong organizational skills.
• Share our values, and work in accordance with those values
• Ability to thrive in a fully remote organization

Nice to have

• Experience with the GitLab product as a user or contributor
• Product company experience
• Experience working with a remote team
• Enterprise software company experience
• Developer platform/tool industry experience
• Experience working with a global or otherwise multicultural team

Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role.

About the team

You'll join a dynamic technical team that's newly formed within a visible and growing group at GitLab. You'll have opportunities to learn from experienced engineers while also shaping the future direction of the Switchboard application.
We're committed to creating an inclusive environment where everyone can do their best work and grow their careers. We welcome applications from people of all backgrounds and identities, and we're dedicated to building a team that reflects the diversity of the communities we serve.Read more about our team and working practices here

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See alsoGitLab’s EEO Policy andEEO is the Law . If you have a disability or special need that requiresaccommodation , please let us know during therecruiting process .

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