Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)

Senior Consultant Microsoft Dynamics 365 Customer Service (all genders)

Join our team at adesso SE as a Senior Consultant Microsoft Dynamics 365 Customer Service (all genders).

Role Overview:

• Digitalization consulting: Advising on digitalizing Customer Service processes within a holistic Customer Experience framework.
• Solution design: Developing and implementing solutions based on MS Dynamics 365 and Power Platform.
• Process automation: Automating service processes using AI and chatbots.
• System integration: Integrating call center and telephony solutions with MS Dynamics Customer Service.
• Workshops and training: Conducting workshops and training sessions for clients.
• Project management: Leading projects and sub-projects.

Candidate Profile:

• Experience: 3-5 years in implementing Microsoft Dynamics 365 projects, with good knowledge of customizing MS Dynamics Customer Service (including Power Virtual Agent, Customer Voice, Teams Voice).
• Knowledge of Service KPIs.
• Requirements gathering skills.
• Interest or experience in Marketing Automation.
• Experience in agile project environments.
• Languages: Fluent in German and good command of English.

We foster a friendly, respectful, and inclusive culture, valuing diversity and teamwork. Our commitment to employee development is reflected in extensive training and transparent career progression. Join us and grow together!