WFM TEAM LEADER

Atain; Bogotá; Presencial; COP 32.498.000 - 38.926.000; Jornada completa

Descripción de la vacante

ATAIN is seeking a capable MI Reporting Lead in Bogota, Colombia. The role focuses on real-time analytics, performance follow-up, and staffing through detailed dashboards and reports.

The ideal candidate will have WFM experience, strong MS Office skills, and a background in producing automated Excel reports. The position requires rotating shifts and full-time commitment within a BPO/tech services environment.

Formación

• : Must have MS Office and advanced Excel reporting skills.
• :

Responsabilidades

• Generate and publish reports: hourly, daily, monthly.
• Create reports and templates per process requirements.
• Manage day-to-day MI reporting for multiple programs.
• Coordinate with end-user clients on a daily basis.
• Design and establish new MI reporting modules.
• Meet SLAs and TAT for MI reporting.

Conocimientos

MS Office knowledge

MS Excel automation

MS Access

SQL Server

Strong communication

Rotating shifts

WFM TL experience

Herramientas

MS Excel

MS Access

SQL Server

Descripción del empleo

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team.

Location: Colombia - Bogota

Contract: Full-time, indefinite term

Salary Range: 3´200.000 COP

Purpose of the Role

The purpose of this role is to efficiently follow up on operational performance and maintain adequate staffing standards through analytics and reporting on real time basis.

Key Responsibilities

• Generating and publishing reports: - Hourly/Daily/Monthly
• Creating reports and template as per process requirement
• Managing day-to-day MI reporting for multiple programs
• Communication and coordination with end-user clients on daily basis
• Designing and establishing new MI reporting modules
• Meeting SLAs and TAT of MI reporting

Requirements

• Knowledge of MS Office and spreadsheet
• Experience in automation in MS-Excel Reports
• Strong verbal and written communication skills.
• Experience with MS Access, SQL Server, would be an added advantage
• Adaptable to rotating shifts
• Min exp of 10 months as a TL in WFM area

About ATAIN

ATAIN is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. ATAIN serves 4 in top 5 Airlines, 4 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

ATAIN employs more than 11‚000 travel experts globally with 100% focus on travel domain, providing services to Airlines, Travel Management Companies, Online Travel Agencies, Travel Technology Companies, Hotels, Railways, Airports, Cruises, Car Rental and Logistics. ATAIN is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

ATAIN provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.

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