Water Damage Restoration Technician - On-Call

ServiceMaster Restore 1569 - Indianapolis; Colombia; On-site; COP 24,000,000 - 36,000,000; Full time

Benefits offered by this job

IRA

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Company parties

Competitive salary

Job summary

ServiceMaster Restore 1569 - Indianapolis is seeking a Restoration Technician Assistant to monitor, inspect, and complete drying, demolition, and other restoration activities for residential or commercial properties in Colombia.

You will prepare and review notes, photos, and documents per company policies to ensure insurance reimbursement. You will explain processes to customers in person and coordinate next steps with on-site teams and supervisors.

Qualifications

• High school graduate or equivalent.
• Experience in the restoration/construction industry preferred.
• Valid Driver's License with satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with mobile data entry.
• Ability to read and follow product label usage instructions.

Responsibilities

• Retrieve work orders, check travel route, ensure equipment and supplies are loaded for the job, arrive at site.
• Explain processes to customers and outline next steps using printed materials with supervisor as guide.
• Complete assigned jobs per company processes while maintaining quality control.
• Perform water damage repair including water extraction, pack-out, removal/disposal of non-salvageable materials, light construction as directed.
• Ensure equipment, supplies, vehicles, and products are properly handled; report malfunctions to supervisor.
• Inspect jobs after completion, obtain customer signatures, and request payments when necessary.
• Monitor daily on water jobs for residential/commercial customers with urgency.
• Adjust and update the drying plan based on meter readings.
• Resolve customer issues and communicate daily job activities with supervisor and key staff.
• Prepare documentation and pictures to ensure insurance reimbursement.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Time management

Education

High school diploma

Tools

WTR

ASD

Job description

ServiceMaster Restore 1569 - Indianapolis is seeking a Restoration Technician Assistant to monitor, inspect, and complete drying, demolition, and other restoration activities for residential or commercial properties in Colombia.

You will prepare and review notes, photos, and documents per company policies to ensure insurance reimbursement. You will explain processes to customers in person and coordinate next steps with on-site teams and supervisors.