Vacation Assistance Advisor

Interval International de Colombia S.A.; Bogotá ciudad; Presencial; COP 4.000.000 - 8.000.000; Jornada completa

Descripción de la vacante

Marriott Vacations Worldwide is seeking a detail-oriented Customer Service Associate to handle Interval requests, confirm members, and promote travel services. You will contact members, offer alternates, and ensure timely updates while upholding high satisfaction.

You will maintain knowledge of resort ratings, meet department goals, manage daily staffing, and handle related duties with strong communication and sales experience.

Formación

• Detail oriented with strong organizational skills.
• Ability to manage time, set priorities and meet deadlines.
• Excellent problem-solving and written/oral communication.
• Sales experience preferred; strong customer service skills.

Responsabilidades

• Monitor and satisfy Interval pending requests by confirming members and delivering service.
• Contact Interval members to offer alternates resort or experiences and confirm requests.
• Inform members every 30 days about the status of their requests.
• Educate Marriott member on internal request program and services to maximize benefits.
• Provide service to return calls from members.
• Update information on pending requests and process changes.
• Offer travel-related services (E-plus, Insurance) to members.
• Maintain knowledge of resorts' quality ratings and variables to confirm exchanges.
• Meet department goals and maintain staffing levels.
• Follow monitoring guidelines to maintain minimum scores.
• Perform other related duties as required.

Conocimientos

Detail oriented

Organizational skills

Time management

Initiative

Follow-up skills

Problem solving

Communication skills

Customer service

Sales experience

Descripción del empleo

Duties and Responsibilities

• Monitors and satisfies all Interval pending requests by confirming members and providing excellent customer service.
• Contacts Interval members to offer alternates resort or alternate experience and/or make request more confirmable.
• Responsible for contacting members every 30 days to inform them of the status of their request.
• Educates Marriott member on special Marriott internal request program and our services to help maximize benefits.
• Provides service to the return calls received from members.
• Makes changes or updates information on pending requests.
• Offers travel related services (i.e., Eplus, Insurance) to members.
• Maintain current knowledge of each resorts group quality rating and exception variables in order to appropriately confirm an exchange request to assure the highest member satisfaction level possible.
• Responsible for meeting department goals (i.e. confirmation and renewal).
• Maintain daily staffing goals.
• Maintain minimum monitoring score by following the department monitoring guidelines as required.
• Performs other related duties as required.

Knowledge, Abilities, and Skills

• Must be detail oriented and possess excellent organizational skills.
• Must be able to manage time, set priorities, and meet deadlines.
• Must possess initiative and excellent follow-up skills.
• Must have excellent problem solving skills.
• Must be able to communicate effectively both orally and in writing.
• Must have excellent customer service skills.
• Must possess sales experience.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together.

Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you.

20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members