Technical Support Specialist I — Level 1 (Hardware & SaaS)

Command Alkon; Bogotá; Presencial; COP 26.784.000 - 42.408.000; Jornada completa

Descripción de la vacante

Command Alkon is seeking an entry-level Technical Support Specialist 1 in Bogotá, Colombia. The role focuses on learning the product line, handling Level 1 support tasks, and escalating issues as needed to senior specialists.

You will train under the Product Training Curriculum, manage customer inquiries, and contribute to a knowledge base used by the support team. Strong communication and teamwork are essential for success in this role.

Formación

• 2 years: Knowledge of electrical control systems.
• Preferred: 2 years: Installation & troubleshooting vehicle electronics.

Responsabilidades

• Provide Level 1 support with assistance from senior team members for various hardware, software, SaaS, and mobile solutions.
• Own the customer's problem through resolution while keeping the customer informed timely.
• Proactively anticipate the customers’ needs or problem by listening to details and continually strengthening customer service skills.
• Work as a team to meet or exceed Command Alkon's Support SLA's.
• Continually make improvements or updates to Command Alkon's customer facing knowledge base articles.

Conocimientos

Technical support

Customer service

Communication skills

Teamwork

Problem solving

Descripción del empleo

Command Alkon is seeking an entry-level Technical Support Specialist 1 in Bogotá, Colombia. The role focuses on learning the product line, handling Level 1 support tasks, and escalating issues as needed to senior specialists.

You will train under the Product Training Curriculum, manage customer inquiries, and contribute to a knowledge base used by the support team. Strong communication and teamwork are essential for success in this role.