Technical Support Specialist - 10219

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 27.900.000 - 50.220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel protection

Descripción de la vacante

Coupa Software is seeking a Technical Support Specialist to support enterprise customers on our cloud-based platform, contributing to a global team focused on customer success and exceeding expectations.

You will apply your technical acumen to guide customers on best practices, handle inbound calls and supplier inquiries, and work with the team to advance to a technical support engineer role within 1–2 years. 4 hours weekly of training will be provided.

Formación

• 1 to 3 years of customer service experience with strong communication (phone and written).
• Familiarity with CRM systems and ticketing practices, with attention to detail.
• Calm under pressure with good time management and multitasking.
• Interest in pursuing a technical career; a technical degree or relevant experience; knowledge of procurement is a plus.

Responsabilidades

• Handle inbound calls: supplier and customer inquiries, with escalation to engineers as needed.
• Identify customer needs and address Sourcing Event-related queries; handle low-severity tasks.
• Collaborate with the support team and assist with supplier chat queue queries.
• Take on extra projects to support team and business goals.
• Pursue 4 hours per week of technical training with aim to advance to a technical support engineer role within 1–2 years.

Conocimientos

Customer service

Communication skills

Attention to detail

Multitasking

Teamwork

Time management

Calm under pressure

Educación

Technical degree or relevant experience

Herramientas

CRM systems

Ticketing systems

Descripción del empleo

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Technical Support Specialist at Coupa:

As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries, with call transfers to specialized engineers).
• Customer success focus: Identify and assess customer needs, manage Sourcing Event-related queries, and handle low-severity tasks.
• Collaborate with the support team: Work closely with team members and assist with supplier chat queue queries.
• Additional projects: Take on extra tasks as needed to support the team and business goals.
• Career development: 4 hours/week dedicated to technical training, with the goal of advancing to a technical support engineer role within 1-2 years.

What You Will Bring to Coupa:

• 1 to 3 years of customer service experience with strong communication skills (both phone and written through ticketing systems).
• Familiarity with CRM systems and practices, with great attention to detail and multitasking abilities.
• Calm under pressure, demonstrating patience and effective time management.
• Teamwork and organizational skills, with the ability to manage tasks efficiently.
• Interest in pursuing a technical career, with a technical degree or relevant experience; knowledge of procurement is a plus.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well‑being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company‑wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support..
• Business Travel Protection: Send .
• Referral Bonus Program: Students...

Please note: In addition to these global well‑being perks, Coupa offers highly competitive, location‑specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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