Technical Support Specialist - 10205

coupa-software-inc-ats-1; Bogotá ciudad; Presencial; COP 26.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Descripción de la vacante

Coupa is seeking a Technical Support Specialist to support enterprise customers using our cloud-based platform. You will be part of a dynamic global team that aims to exceed customer expectations and drive customer success.

You will apply curiosity and technical acumen to guide customers on best practices, with a structure that favors professional development and a clear path to a technical engineer role within 1–2 years.

Formación

• 1–3 years of customer service experience with strong communication via phone and tickets.
• Familiarity with CRM systems and meticulous attention to detail.
• Interest in pursuing a technical career; knowledge of procurement is a plus.
• Calm under pressure with good time management.

Responsabilidades

• Handle inbound calls: mix of supplier and customer inquiries with escalation as needed.
• Focus on customer success: identify needs and handle related queries.
• Collaborate with the support team and assist with supplier chat queries.
• Take on extra tasks to support team and business goals.
• Dedicate 4 hours/week to technical training with goal to move to a technical role within 1–2 years.

Conocimientos

Communication skills

Customer service

Teamwork

Educación

Technical degree or relevant experience

Herramientas

CRM systems

Descripción del empleo

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Technical Support Specialist at Coupa:

As a Technical Support Specialist, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Handle inbound calls: 60% from suppliers (basic troubleshooting and chat education), 40% from customers (technical inquiries, with call transfers to specialized engineers).
• Customer success focus: Identify and assess customer needs, manage Sourcing Event-related queries, and handle low-severity tasks.
• Collaborate with the support team: Work closely with team members and assist with supplier chat queue queries.
• Additional projects: Take on extra tasks as needed to support the team and business goals.
• Career development: 4 hours/week dedicated to technical training, with the goal of advancing to a technical support engineer role within 1-2 years.

What You Will Bring to Coupa:

• 1 to 3 years of customer service experience with strong communication skills (both phone and written through ticketing systems).
• Familiarity with CRM systems and practices, with great attention to detail and multitasking abilities.
• Calm under pressure, demonstrating patience and effective time management.
• Teamwork and organizational skills, with the ability to manage tasks efficiently.
• Interest in pursuing a technical career, with a technical degree or relevant experience; knowledge of procurement is a plus.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well‑being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company‑wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support..
• Business Travel Protection: Send .
• Referral Bonus Program: Students...

Please note: In addition to these global well‑being perks, Coupa offers highly competitive, location‑specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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