Technical Support Engineer I: Cloud Storage Troubleshooter

Backblaze External Website; Colombia; Remote; COP 22,320,000 - 44,640,000; Full time

Job summary

Backblaze is seeking a Technical Support Engineer I to resolve customer issues across Backblaze products and third-party integrations. You’ll communicate clearly with customers and collaborate across teams to drive issues to resolution, from individuals to Enterprise customers.

You’ll troubleshoot, document bugs with QA data, review ticket trends, contribute to knowledge bases, and train teammates. Foundational Linux/MacOS/Windows, networking basics, APIs, Python, Jira, and Salesforce experience

Qualifications

• 2-3 years of experience in customer-facing technical support.
• Foundation in Linux, MacOS, and Windows OS with shells (Bash/Terminal/CMD/PowerShell).
• Familiarity with networking concepts and filesystems.

Responsibilities

• Resolve customer issues across Backblaze products and third-party integrations.
• Communicate with customers via video/phone for troubleshooting and information gathering.
• Manage escalations from the account administration team and other groups.
• Provide troubleshooting for Backblaze Backup Client and Silent Installer/Enterprise Deployment.
• Review support tickets for trends and contribute to KB and QA reports.
• Track issues using JIRA and collaborate cross-functionally to drive resolutions.

Skills

Python

APIs

Jira

Salesforce

Networking

Tools

Confluence

OpenSearch

Grafana

Job description

Backblaze is seeking a Technical Support Engineer I to resolve customer issues across Backblaze products and third-party integrations. You’ll communicate clearly with customers and collaborate across teams to drive issues to resolution, from individuals to Enterprise customers.

You’ll troubleshoot, document bugs with QA data, review ticket trends, contribute to knowledge bases, and train teammates. Foundational Linux/MacOS/Windows, networking basics, APIs, Python, Jira, and Salesforce experience