Technical Customer Support Specialist (Hybrid)

Nabla; Bogotá; Híbrido; COP 42.000.000 - 70.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NIQ is seeking a Customer Support Specialist (Technical) to be the first contact for platform inquiries, troubleshoot access, configuration, and performance issues, and guide users toward timely, high-quality resolutions in a global, collaborative environment.

You will manage support tickets, analyze data quality, escalate when needed, and partner with IT and account teams to ensure service continuity and strong customer satisfaction across markets.

Formación

• Bachelor’s degree in a related field is preferred.
• Experience in customer or technical support roles is required.
• Strong written and verbal English skills for a global audience.

Responsabilidades

• Manage and resolve customer support tickets through the NielsenIQ Service Suite.
• Troubleshoot access, configuration, functionality, and performance issues.
• Analyze client data quality and ensure timely delivery across multiple customers.
• Maintain complex databases, identify data gaps and inconsistencies.
• Escalate complex issues to appropriate teams and communicate status clearly.
• Collaborate with local and cross-functional teams to ensure SLAs and KPIs are met.

Conocimientos

Advanced English

Excel skills

Analytical thinking

Problem-solving

Communication

Organizational skills

Educación

Bachelor’s degree in Business Administration, Information Systems, Engineering, Communications, or related field

Herramientas

Ticketing tools

Service management systems

Descripción del empleo

NIQ is seeking a Customer Support Specialist (Technical) to be the first contact for platform inquiries, troubleshoot access, configuration, and performance issues, and guide users toward timely, high-quality resolutions in a global, collaborative environment.

You will manage support tickets, analyze data quality, escalate when needed, and partner with IT and account teams to ensure service continuity and strong customer satisfaction across markets.