Global HR Service Desk Specialist

Nielseniq; Bogotá; Presencial; COP 30.000.000 - 55.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NIQ is seeking an HR Shared Service Customer Service Specialist to support over 40,000 NIQ employees worldwide from the HR SSC. You will handle inquiries across channels, log tickets, provide timely resolutions and escalate when needed.

Responsibilities include case creation, first contact resolution, HR, payroll and benefits inquiries, and safeguarding employee data. A Bachelor's in HR/Business and 1–3 years in a global setting with strong communication and teamwork is preferred.

Formación

• Bachelor's degree in HR, Business Administration, or related field.
• 1–3 years of experience in HR Shared Services or a similar support role in a global organization.

Responsabilidades

• Handles all incoming HR SSC queries and creates cases in the ticketing system.
• Strives for first contact resolution and timely responses to inquiries.
• Escalates time-sensitive/high-impact issues to senior staff or management.
• Provides guidance on HR, payroll, benefits and leave inquiries.
• Keeps customers informed on research progress and closes cases when resolved.
• Maintains confidentiality of employee information and adheres to data privacy requirements.

Conocimientos

Customer service

Problem solving

Communication

Organizational skills

Workday

HR systems

Educación

Bachelor's degree in HR/Business Admin

Herramientas

Ticketing system

Descripción del empleo

NIQ is seeking an HR Shared Service Customer Service Specialist to support over 40,000 NIQ employees worldwide from the HR SSC. You will handle inquiries across channels, log tickets, provide timely resolutions and escalate when needed.

Responsibilities include case creation, first contact resolution, HR, payroll and benefits inquiries, and safeguarding employee data. A Bachelor's in HR/Business and 1–3 years in a global setting with strong communication and teamwork is preferred.