Technical Configuration Specialist

Nuvei; Bogotá ciudad; Hybride; COP 60 000 000 - 90 000 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Paid vacation and sick time

Hybrid work environment

Résumé du poste

Nuvei is seeking a Technical Configuration Specialist to configure, test, and sustain merchant production accounts within the payment gateway environment. You will ensure accurate setup of payment methods, currencies, MCCs, and profiles while aligning with regulatory requirements.

The role partners with Operations, Product, Development, Integration, Risk, and Support to resolve issues and support onboarding projects for new and existing merchants. English proficiency is required.

Qualifications

• Experience with payment gateways and merchant onboarding processes.
• Ability to configure payment methods, currencies, and MCCs.
• Familiarity with API testing and troubleshooting configurations.

Responsabilités

• Configure and troubleshoot merchant production accounts in the gateway.
• Set up merchant profiles per business, banking, and regulatory needs.
• Manage account modifications, sub-accounts, and closures.
• Test configurations prior to production deployment.
• Investigate and resolve configuration and transaction issues.
• Review API requests/responses for accuracy and success.

Connaissances

Analytical thinking

English communication

Independent worker

Detail oriented

Outils

Postman

REST/SOAP APIs

MySQL

Python

Excel

HTML basics

Sublime Text

JSON/XML

API authentication

Description du poste

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, Nuvei is the global fintech building the infrastructure for every payment, everywhere. Its modular, flexible, and scalable technology enables leading companies to accept next-generation payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 52 markets, 150 currencies, and over 720 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally through one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Position Overview

The Technical Configuration Specialist is responsible for the setup, maintenance, testing, and troubleshooting of merchant production accounts within the payment gateway environment. This role ensures accurate configuration of payment methods, banking information, currencies, MCC codes, terminals, and account profiles while maintaining compliance with industry regulations and business requirements. The specialist works closely with internal teams and external stakeholders to support merchant onboarding, account modifications, and production issue resolution.

Key Responsibilities

• Configure, maintain, and troubleshoot merchant production accounts and payment gateway settings
• Set up merchant profiles according to specific business, banking, and regulatory requirements
• Configure payment methods, acquiring banks, currencies, MCC codes, terminals, and Alternative Payment Methods (APMs)
• Manage modifications for existing merchant accounts, including profile updates, additional sub-accounts, and account closures
• Perform validation and testing of configurations prior to production deployment
• Investigate and resolve account configuration issues and transaction-related incidents
• Analyze API requests and responses to ensure configuration accuracy and successful transaction processing
• Support onboarding projects and production changes for new and existing merchants
• Collaborate with Operations, Product, Development, Integration, Risk, and Support teams to resolve technical issues
• Maintain documentation and operational procedures related to merchant configurations and payment processing

Requirements

Technical Requirements

Payment & Gateway Knowledge

• Strong understanding of payment gateway operations and merchant onboarding processes
• Knowledge of payment methods including credit cards, debit cards, bank transfers, and Alternative Payment Methods (APMs)
• Understanding of transaction lifecycles, authorizations, captures, pre-authorizations, settlements, and refunds
• Familiarity with 3DS, fraud prevention configurations, and payment routing concepts

Technical Skills

• Postman for API testing, validation, troubleshooting, and automation
• Experience working with REST APIs and SOAP Web Services
• Strong knowledge of MySQL, including querying, data validation, joins, and troubleshooting configuration-related records
• Working knowledge of Python for scripting, automation, and data analysis tasks
• Advanced proficiency in Microsoft Excel, including:
  • Pivot Tables
  • VLOOKUP/XLOOKUP
  • Data Analysis
  • Reporting and Reconciliation
  • Advanced Formulas
• Basic to intermediate knowledge of HTML for reviewing and validating web integrations
• Experience using Sublime Text or similar code editors for configuration review and script editing
• Ability to read and understand JSON and XML payloads
• Familiarity with API authentication methods and technical documentation

Preferred Qualifications

• Experience in fintech, payment processing, e-commerce, or merchant acquiring environments
• Knowledge of payment integrations and troubleshooting transaction flows
• Strong analytical and problem-solving skills
• Ability to work independently and manage multiple configuration requests simultaneously
• Effective communication skills in English, both written and verbal
• Experience working in cross-functional and international teams

Desired Competencies

• Attention to detail
• Technical troubleshooting
• Process improvement mindset
• Analytical thinking
• Customer-focused approach
• Time management and prioritization skills

Benefits

• Medical insurance
• Paid Vacation Time, Paid Sick Time
• Hybrid working environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves.

So, please come as you are. We can't wait to meet you.

English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically distributed.

Our recruitment process may use automated tools, including AI, to support application management and candidate shortlisting.