Technical Account Manager – LATAM (Spanish-Speaking)

Upwind Security; Colombia; Remote; COP 210,923,000 - 324,496,000; Full time

Job summary

Upwind is seeking a Technical Account Manager to build strong, strategic relationships with customers in LATAM and ensure onboarding, adoption, and long-term value from the Upwind platform. You will be the main point of contact, guide deployments, and drive engagement across cloud security features.

This fully remote role requires 3+ years in customer-facing SaaS, fluency in Spanish and professional English, and a proven ability to align technical solutions with business goals in cloud

Qualifications

• 3+ years in customer-facing SaaS roles, with TAC/solution-architecture experience.
• Fluency in Spanish (professional) and professional English.
• Strong cloud infrastructure, cybersecurity, or DevOps background.
• Excellent communication, problem-solving and relationship-building.

Responsibilities

• Act as strategic partner to sales post-sale in LATAM, ensuring continuity.
• Lead technical deployment, onboarding and rollout of new capabilities.
• Be primary contact for customers, addressing issues promptly.
• Build long-term relationships, gather feedback, drive roadmap discussions.
• Collaborate with sales on renewals and expansion to align tech planning.
• Engage proactively to surface security insights and drive value.

Skills

Spanish (professional)

English (professional)

SaaS customer-facing

Technical account management

Education

Cloud/security certifications preferred

Tools

AWS

GCP

Azure

DevOps

Job description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth. We’re looking for a Technical Account Manager in LATAM to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction. This is a fully remote role based in LATAM

Responsibilities

• Act as a strategic partner to the sales team post-sale in LATAM, supporting account continuity while enabling sales to focus on new opportunities
• Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
• Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
• Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
• Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
• Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
• Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

• 3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
• Must-have: Fluency in Spanish (professional / business proficiency) and professional-level English
• Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
• Excellent communication, problem-solving, and relationship-building skills
• Experience leading technical projects, managing cloud deployments, and driving feature adoption
• Strategic mindset with the ability to align technical solutions to business goals
• Relevant certifications in cloud or security (preferred)