Team Lead

PRGX Global Inc.; Medellín; Presencial; COP 89.280.000 - 156.240.000; Jornada completa

Descripción de la vacante

PRGX Global Inc. in Medellín, Colombia is seeking an Operations Coordinator to lead audit support, process management, and client communications.

You will supervise teams, ensure timely delivery, and drive continuous improvement across revenue recovery workflows. The role requires experience in AP/AR or financial audits, strong data analysis skills, and the ability to coordinate cross-functional activities with ERP systems and project setup.

Formación

• Professional degree in Business Administration, Finance, Accounting, Engineering, or related fields.
• 3+ years in AP, AR, financial audit or similar roles.
• Experience leading operational teams.
• Knowledge of financial processes and data analysis.

Responsabilidades

• Plan, assign, and supervise the team’s activities.
• Distribute suppliers and workload among auditors.
• Monitor the progress of processes from preparation through closure.
• Ensure compliance with SLAs and deliverables.
• Credit analysis and identification of credits in statements.
• Validation of information in client ERP systems.
• Creation and validation of claims and workflow documentation.
• Coordinate setup of clients and projects; manage accesses and permissions.
• Implement quality controls and validate information before client invoicing.
• Define KPIs and guide analysts; act as escalation point.
• Support closure, invoice processing, and submission of documents.

Conocimientos

Operational leadership

Financial data analysis

Process improvement

Team coordination

Educación

Business/Finance/Engineering degree

Descripción del empleo

PRGX is the global leader in source-to-pay data analytics and software, and tech-enabled profit recovery services. We provide software and services to maximize revenue recovery and drive margin improvement for our clients. For more information about PRGX, visit www.prgx.com.

Job and Responsibilities

1. Operational Coordination

• Plan, assign, and supervise the team`s activities.
• Distribute suppliers and workload among auditors.
• Monitor the progress of processes from preparation through closure.
• Ensure compliance with SLAs and deliverables.

2. Audit Process Management

• Credit analysis
• Identification of credits in statements
• Validation of information in Client ERP Systems
• Creation and validation of claims
• Validate the correct execution and documentation of each case.

3. Communications Management

• Statement requests
• Sending communications and reminders
• Follow-up with suppliers
• Monitor the management of bounced emails, alternative contacts, and incomplete responses.

4. Information and Systems Management

• Supervise the correct upload and update of information in tools such as Panoptic.
• Coordinate the setup of clients and projects.
• Manage necessary accesses, users, and permissions.

5. Quality Assurance

• Implement quality controls at all stages of the process.
• Validate information before sending it to the client and invoicing.
• Identify recurring errors and define corrective actions.

6. Closure and Invoicing

• Supervise the sending of supporting documents to the client.
• Validate claim approval (client and supplier).

7. Project Setup

• Communication approvals
• Vendor master management and cleanup
• Request for supporting documents
• Identify optimization and automation opportunities.
• Implement operational best practices.
• Define and follow up on performance KPIs.
• Guide and support the development of analysts.
• Act as an operational escalation point.
• Ensure alignment with the area’s objectives.

Knowledge & Qualifications

• Professional degree in Business Administration, Finance, Accounting, Engineering, or related fields.
• Preferably with a total of 3+ years in AP, AR, financial audit or similar roles.
• Experience leading operational teams.
• Knowledge of financial processes and data analysis.