Surety Assistant Supervisor

Marsh Risk; Bogotá; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Marsh in Bogotá, Colombia seeks a Surety Assistant Supervisor to coach a team, oversee client support work, and enhance service delivery. The role requires leadership, process oversight, and collaboration with external partners to ensure high client satisfaction.

Ideal candidates have 5+ years of experience (3+ in insurance or related fields) and fluent English. The position is hybrid, with in-office presence required at least three days weekly.

Formación

• Preferred Education: Bachelor’s Degree.
• Minimum Experience: 5+ years, 3+ in insurance, financial, or professional services.
• Language Requirements: Fluent in English (spoken and written).
• Very good knowledge of MS Word, Excel, PowerPoint, and Outlook.

Responsabilidades

• Supervise a team of Surety Assistants to ensure expectations of role are met.
• Coach and develop team members to help achieve goals, including oversight of processes and timely client support work.
• Build relationships with external partners to deliver service excellence across the client delivery lifecycle.
• Contribute to and oversee process improvements to increase efficiency.
• Manage staffing capacity and build a strong talent bench.

Conocimientos

Team management

English fluency

Communication skills

Organizational skills

Time management

Adaptability

Educación

Bachelor’s Degree

Herramientas

MS Word

Excel

PowerPoint

Outlook

Descripción del empleo

We are seeking a talented individual to join Marsh. This role will be based in Bogotá, Colombia. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Surety Assistant Supervisor provides day to day coaching for managers and non-managers to ensure a productive and engaged team including managing resource planning and monitoring workflows. He or she builds relationships with internal and external business partners, working alongside business leaders to provide centralized servicing with transparency and accountability across the client delivery lifecycle.

We are Marsh, an innovative company providing 150 years of knowledge and experience in the areas of risk, people and strategy. We help our clients navigate the complexity, unfolding new possibilities in the most pressing issues of our time.

We Will Count On You To

• Supervise a team of Surety Assistants to ensure expectations of role are met
• Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and timely delivery of established client support work to be completed
• Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership with client teams to improve the client experience
• Contribute and oversee process improvement with efforts to increase efficiency
• Manage staffing capacity to maintain adequate staffing and build talent bench strength
• Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully integrated into production
• Ensure a high level of client satisfaction by leading team to deliver high quality client service activities
• Remain current by understanding and following all Marsh compliance, professional and transparency standards

What You Need To Have

• Preferred Education: Bachelor’s Degree
• Minimum Experience: 5+ years, 3+ in insurance, financial, or professional services
• Language Requirements: Must be fluent in English (spoken and written), only CV's in English will be considered.
• Very good knowledge of MS Word, Excel, PowerPoint, and Outlook

What makes you stand out?

• Experience in managing people and teams
• Strong communication skills working with leaders across all levels, effective verbal and written communication is key
• Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
• Managerial aptitude including strong desire to coach, mentor and develop the team you are supervising
• Adaptability to the fast-paced and dynamic working environment as needed to support the needs of the business

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) es un líder global en riesgo, reaseguros y capital, personas e inversiones, y consultoría de gestión, y asesora a clientes en 130 países. Con ingresos anuales de más de $27 000 millones y más de 95 000 colegas, Marsh ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visite marsh.com o síganos en LinkedIn y X.

Marsh se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona.