Student Onboarding Specialist

Tripleten; Bogotá ciudad; Remote; COP 19,487,000 - 23,341,000; Full time

Benefits offered by this job

Remote work

Monthly KPI bonus

Rotating weekend coverage

Job summary

TripleTen is seeking an Onboarding Specialist for our Latin America team to guide new students from payment to first sprint, keep them motivated, answer concerns, and remove blockers. This is not a sales role, but it requires a salesperson's touch to handle objections and secure the next step.

Role is 100% remote, full-time, with a base of 600 USD gross per month plus a KPI-based monthly bonus. Shifts are 5/2 with rotating weekend coverage; experience with HubSpot and CRM is a plus.

Qualifications

• 1+ years in sales, retention, account management or customer service with a commercial component, in B2C (education, fintech, subscriptions or similar).
• Ability to handle objections calmly and persuade customers to stay or buy.
• Fluent Spanish and English at B1 level or above.

Responsibilities

• Contact every new student within agreed timeframes and run welcome calls to ensure payment, access and tools are ready before start.
• Understand each student's goals and connect the program to motivate them and clarify first steps.
• Handle doubts, objections and early cancellation requests and offer alternatives to continue.
• Follow up with students who go silent or face blockers in the first days.
• Record interactions and outcomes in HubSpot and share learnings with the team.

Skills

Sales experience

Customer service

Retention

Account management

B2C

Tools

HubSpot

CRM

Job description

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics programs.

We are looking for an Onboarding Specialist for our Latin America team. You will guide new students from the moment they pay until they start their first sprint, keep them motivated, answer their doubts, and remove anything standing between them and the first lesson. This is not a sales role, but it needs a salesperson's skills: you listen, you handle objections and you close on a next step.

Please submit all resumes or CVs in English.

Brand:

TripleTen

What you will do:

• Contact every new student within the agreed timeframes, run the welcome call and make sure their payment, access and tools are ready before the start.
• Understand each student's goal and situation and connect the program to it, so they start motivated and know what to do first.
• Handle doubts, objections and early cancellation requests yourself: offer alternatives and find the reason to continue.
• Follow up proactively with students who go silent, miss the start or hit a blocker in the first days.
• Record every interaction and outcome in HubSpot, and share what you learn from students with the team.

What we can offer you:

• 100% remote full-time collaboration.
• 600 USD gross per month + monthly bonus based on KPIs.
• Schedule: 5/2, shifts with rotational weekend coverage (weekend availability is important).
• Digital office: Slack, Notion, Zoom, HubSpot, HiBob.
• Training on our onboarding scripts and call quality, and a clear path to Senior Onboarding, Retention or Student Success roles.
• Friendly and professional team across the US and Latin America.

• 1+ years in sales, retention, account management or customer service with a commercial component, in B2C (education, fintech, subscriptions or similar).
• You handle objections calmly and can show results in persuading customers to stay or to buy.
• Results-oriented: you are measured by how many of your students start, not by how many calls you make.
• Fluent Spanish and English at B1 level or above.
• Organized and autonomous: many students in parallel, tight deadlines, accurate CRM records.

Nice to have:

• Experience with HubSpot, Slack, Discord or similar tools.
• EdTech or call-center background.

No technical background needed — we will teach you our programs and scripts.