Strategic UX Researcher

Kyndryl; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Kyndryl Colombia SAS is seeking an Experience Researcher to turn user, data, competitive, and contextual research into actionable insights that shape strategy and experience outcomes. You will balance discovery and validation work while collaborating with designers, strategists, and delivery teams across the full experience lifecycle.

Responsibilities include planning and conducting qualitative and quantitative research, translating findings into insights and recommendations, and leading

Qualifications

• Experience conducting UX research and applying findings to strategy and design.
• Ability to plan, execute, and synthesize qualitative and quantitative research independently.
• Ability to translate complex research into clear insights and recommendations.
• Background in UX, behavioral science, social science, or related discipline.
• Experience collaborating with design, strategy, and delivery teams.
• Knowledge of interviews, usability testing, surveys, and concept validation.

Responsibilities

• Plan and conduct qualitative and quantitative research to understand user needs, behaviours, and pain points.
• Translate research findings into clear insights, opportunity areas, and experience principles that guide strategy and design.
• Lead iterative validation of concepts, prototypes, and experiences to test assumptions and reduce risk.
• Synthesize user, market, data, and competitive inputs into coherent narratives that support decision making.
• Collaborate with experience designers, strategists, and technologists to embed research throughout the delivery lifecycle.
• Select and apply appropriate research methods, including interviews, usability testing, surveys, and contextual inquiry.
• Ensure research outputs are accessible, documented, and reusable across teams.
• Advocate for user centred and evidence based decision making in customer engagements and internal initiatives.

Skills

UX research

Independent planning

Synthesis of findings

Behavioral science

Cross-functional teamwork

Research methods

Job description

Kyndryl Colombia SAS is seeking an Experience Researcher to turn user, data, competitive, and contextual research into actionable insights that shape strategy and experience outcomes. You will balance discovery and validation work while collaborating with designers, strategists, and delivery teams across the full experience lifecycle.

Responsibilities include planning and conducting qualitative and quantitative research, translating findings into insights and recommendations, and leading