Sr Specialist, Field Projects

Lever, Inc.; Colombia; Remote; COP 307,503,000 - 404,609,000; Full time

Benefits offered by this job

Competitive Pay

Stock Options

Medical, Vision & Dental Insurance

Paid Time-Off

Parental Leave

Life Insurance

401k with 4% match

Remote-friendly onboarding stipend

Job summary

Placemakr is seeking a Sr. Specialist, Field Projects to serve as a trusted ops resource across the property portfolio. You will execute high-priority initiatives, support transitions, and ensure compliance with brand standards.

This role requires up to 90% travel, strong cross-functional collaboration, and the ability to rapidly assess needs and drive execution in dynamic environments.

Qualifications

• Bachelor’s degree preferred; equivalent professional experience considered in lieu of degree
• 5+ years of hospitality, property operations, field operations, or operational support experience
• Experience supporting multi-property operations, openings, transitions, or stabilization efforts
• Ability to execute initiatives with urgency and accountability
• Strong organizational and problem-solving skills
• Excellent verbal and written communication with stakeholders

Responsibilities

• Travel up to 90% to provide on-site operational support across the property portfolio
• Serve as boots-on-the-ground resource for special projects, transitions, compliance initiatives, and high-priority needs
• Execute operational initiatives and ensure consistent implementation of standards
• Partner with property and corporate teams to support execution and issue resolution
• Identify operational gaps and help drive timely field resolution
• Collaborate cross-functionally to ensure project success

Skills

Operational judgment

Communication skills

Independent work

Problem solving

Adaptability

Cross-functional collaboration

Education

Bachelor’s degree in Hospitality or related field

Tools

Microsoft Office

SharePoint

PowerBI

CRM systems

Job description

A bit about us

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.

The Sr. Specialist, Field Projects serves as a highly trusted operational resource responsible for executing high-priority operational initiatives across Placemakr’s property portfolio. This role provides hands-on field support for special projects, operational transitions, compliance initiatives, property stabilization efforts, and cross-functional operational execution.

This individual is a highly skilled operator who thrives in dynamic environments and can quickly assess operational needs, prioritize action, and drive execution. The role partners closely with property and corporate teams to support operational consistency, resolve issues in real time, and ensure successful implementation of company initiatives across the portfolio.

The Sr. Specialist, Field Projects is a senior individual contributor role focused on operational execution, field deployment, compliance support, and project implementation. This position does not have direct people management responsibilities but serves as a key operational partner and subject matter expert supporting property operations and special initiatives throughout the organization.

What You'll Do

• Travel up to 90% of the time to provide on-site operational support across the property portfolio
• Serve as a boots-on-the-ground operational resource for special projects, operational transitions, compliance initiatives, and high-priority business needs
• Execute operational initiatives and support consistent implementation of company standards across properties
• Partner with property and corporate teams to support operational execution, issue resolution, and project deployment
• Support property openings, transitions, stabilization efforts, and operational recovery initiatives as needed
• Serve as a visible advocate for operational audits, compliance initiatives, brand standards, and process adherence across the portfolio, setting the standard through consistent execution and leadership by example
• Identify operational gaps, elevate risks appropriately, and help drive timely resolution of issues in the field
• Exemplify and drive the execution of new operational initiatives, tools, workflows, and property-level processes across the portfolio, consistently modeling operational excellence and successful adoption
• Collaborate cross-functional with Property Support, Operations, Training, People Experience, Revenue Management, and other internal teams to ensure successful execution of projects and initiatives
• Utilize operational systems and reporting tools including project management platforms, SharePoint, HubSpot, Guestway, Apaleo, various access control systems, LMS systems, PowerBI, and Microsoft Office tools
• Communicate effectively and consistently with property leadership, Property Operations leadership, and corporate stakeholders regarding project progress, operational needs, field observations, risks, and opportunities
• Adapt quickly to changing operational priorities and support evolving business needs across the portfolio
• Additional duties and responsibilities as assigned

What It Takes

• Bachelor’s degree in Hospitality, Business Administration, Operations, or related field preferred; equivalent professional experience considered in lieu of degree
• 5+ years of hospitality, property operations, field operations, or operational support experience required
• Previous experience supporting multi-property operations, hotel operations, openings, transitions, or operational stabilization efforts strongly preferred
• Demonstrated ability to execute operational initiatives in fast-paced, evolving environments with a high sense of urgency and accountability
• Strong operational judgment with the ability to quickly assess situations, identify priorities, and take action
• Experience supporting operational compliance initiatives, audits, brand standards, and process adherence
• Proven ability to work independently and effectively manage competing priorities with minimal oversight
• Strong organizational and problem-solving skills with the ability to adapt quickly to changing business needs
• Excellent verbal and written communication skills with the ability to effectively partner with property and corporate stakeholders
• Experience utilizing operational systems and business tools including Microsoft Office Suite, SharePoint, LMS platforms, CRM systems, project management tools, PowerBI, or similar systems
• Demonstrated ability to build strong working relationships across teams and support cross-functional operational initiatives
• Comfortable working in dynamic operational environments with extensive travel requirements
• Self-motivated, adaptable, and execution-focused with the ability to thrive in a rapidly changing environment
• Embodies Placemakr’s Community Norms: Own It. Make It Better. Treat People Right.

Our benefits & perks

Competitive Pay and Generous Stock Options

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Generous Paid Time-Off Program

Paid Parental Leave

Paid Life Insurance

401k+ 4% employer matching program

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

By submitting your application, you consent to Placemakr contacting you by email and/or text message regarding your candidacy, including application status updates, interview scheduling, and other recruiting-related communications. By providing your mobile number and opting in, you agree to receive conversational messages from Placemakr. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [e-mail]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www-e-verify.gov.