People Operations Coordinator

Hubspot; Bogotá ciudad; Híbrido; COP 66.960.000 - 111.600.000; Jornada completa

Descripción de la vacante

HubSpot is seeking a People Operations Coordinator in Bogotá, Colombia. You will support onboarding, employee inquiries, benefits, transactions, and compliance to deliver a premier employee experience across our global team.

In this role, you’ll manage Tier 1 HR cases, optimize workflows, and collaborate with Compensation and Payroll. A detail-oriented, service-driven mindset helps drive continuous improvement and data integrity across Workday records.

Formación

• Experience in People Operations or related HR role.
• Experience working with HRIS such as Workday.
• Strong attention to detail with a customer-centric mindset.
• Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
• Sound judgment and discretion when handling sensitive and confidential information.

Responsabilidades

• Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
• Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
• Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
• Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
• Maintain and audit online employee records to ensure regulatory compliance and data integrity.
• Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
• Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

Conocimientos

People Operations

Attention to detail

Customer-centric mindset

Cross-functional collaboration

Prioritization

Discretion with confidential data

Herramientas

Workday

ServiceNow

Descripción del empleo

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People Operations Coordinator

People Team

Flex - Bogota, Colombia

POS-26233

Our mission at HubSpot is to help millions of organizations grow better. As a People Operations Coordinator, you’ll play a key role in delivering a remarkable employee experience for HubSpotters across the globe. You’ll support core People processes, manage employee inquiries, and ensure operational excellence across onboarding, benefits, transactions, and compliance. This role is ideal for someone who is detail-oriented, service-driven, and excited to grow their career in People Operations.

What You’ll Do

• Manage Tier 1 cases in our Case Management system (ServiceNow), resolving employee requests and triaging to appropriate teams to ensure timely and accurate support.
• Own shared inbox workflows and consistently meet SLA and quality standards while maintaining a high bar for employee experience.
• Process Workday transactions with precision, ensuring data accuracy, completeness, and compliance.
• Review existing (“as-is”) People Ops processes and reporting workflows to identify automation and continuous improvement opportunities.
• Maintain and audit online employee records to ensure regulatory compliance and data integrity.
• Partner cross-functionally with Compensation, Payroll, and other People teams to support seamless People initiatives.
• Contribute to onboarding and employee lifecycle processes to ensure a smooth and engaging experience from hire to transition.

Required Qualifications

• Experience in People Operations or a related Human Resources role (or equivalent experience).
• Experience working with HRIS systems such as Workday.
• Strong attention to detail with a customer-centric mindset and commitment to follow-through.
• Experience partnering with cross-functional People teams (e.g., Compensation, Payroll, Benefits).
• Ability to manage multiple priorities and deadlines in a fast-paced, global environment.
• Sound judgment and discretion when handling sensitive and confidential information.

Nice-to-Have Qualifications

• Experience working in a global or distributed team environment.
• Exposure to process automation or workflow optimization initiatives.
• Familiarity with SLA-driven service models or case management tools.
• Experience supporting onboarding or employee lifecycle programs.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work . We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore more:

• HubSpot Careers
• Life at HubSpot on Instagram

If you need accommodations or assistance due to a disability, please reach out to us using this form .

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversitypage here .

India Applicants: link to HubSpot India's equal opportunity policy here .

HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here . By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.