Specialist - HRO - Employee Lifecycle Management 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Colombia; Hybrid; COP 36,000,000 - 60,000,000; Full time

Job summary

Genpact is hiring a Specialist - HRO focusing on Employee Lifecycle Management in Colombia. The role requires HR lifecycle knowledge, strong communication, and customer service excellence. The position operates in hybrid mode with night shifts and weekly rotation.

You will engage in data management, employee experience, and grievance handling while collaborating across HR processes. English proficiency at advanced level is required.

Qualifications

• Bachelor’s degrees in Commerce, Economics or Finance; Master’s in Business Administration or Analytics preferred.
• HR certifications (PHR/SPHR/SHRM-SCP) are advantageous.
• Strong communication and organizational skills with customer service focus.

Responsibilities

• HR shared services or lifecycle experience preferred.
• Willingness to work night/graveyard shifts and rotate weekly offs.
• Work five days on-site in Colombia.

Skills

Employee consultation

Employee data management

Employee experience

Employee grievances

Performance evaluation management

Performance management

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Specialist - HRO - Employee Lifecycle Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

Job Description

• 1-3 years of experience in HR shared services or a solid understanding of the employee hire-to-retire lifecycle from an HR perspective (preferably US HR)
• Willingness to work complete night/graveyard shifts.
• Flexibility for rotational weekly offs and shifts.
• Availability to work five days from the office.
• High school diploma or GED equivalent.
• Excellent organizational skills with the initiative to improve processes and prioritize tasks.
• Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs.
• Strong verbal and written communication skills.
• Proficiency in using a PC, Microsoft Office Suite, and other human capital management software.
• Reliable remote work environment with access to a secure wireless network and strong cellular service (not Wi-Fi calling) for contingency support.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics

Certifications

• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Employee Consultation
• Employee Data Management
• Employee Experience
• Employee Grievances
• Performance Evaluation Management
• Performance Management (PM)

Language

English (Required)

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

HRO - Employee Lifecycle Management

Remote Type

Hybrid

Work Shift

Day Job (Colombia)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.