Specialist AFR

Deutsche Post; Bogotá ciudad; Presencial; COP 18.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

Deutsche Post in Bogotá is seeking a Specialist - AFR to support import/export operations, monitor shipments, and communicate status to customers. You will analyze instructions, coordinate with stakeholders and use internal tools to track progress.

The role emphasizes teamwork, autonomy, and a proactive approach to continuous improvement, with English at B2 level and a focus on high-quality customer service.

Formación

• Students/professionals in industrial engineering, international business, or related fields.
• Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.
• Good communication in English B2 (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects

Responsabilidades

• Analyze, process instruction/requirements and manage the import/export OFR/AFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
• Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross-training within the team

Conocimientos

English communication

Customer service

Teamwork

Educación

Industrial engineering / International business or related field

Descripción del empleo

Title: Specialist - AFR
Location: GSC BOG

Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.

Key Responsibilities:

• Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers.
• Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
• Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
• Give support on track & trace activities and performance reporting for Shipment Management Service Line.
• Add value to our customers through continuous improvement initiatives.
• Cross-training within the team

Skills / Requirements:

• Students/professionals in industrial engineering, international business, or related fields.
• Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus.
• Good communication in English B2 (verbal and written).
• Customer service and communication skills.
• Teamwork and autonomy
• Employees who have been in the organization for 12 months or in their current role
• Employees that are not in transition projects