Solution Engineer (Atlassian)

Hyland; Colombia; Remote; COP 194,194,000 - 323,656,000; Full time

Job summary

Hyland is seeking a Solution Engineer (Atlassian) to translate business requirements into scalable technical solutions. You will design, implement, and test solutions while guiding stakeholders through migration and training.

Strong analysis and debugging skills are essential for delivering impact across enterprise environments. Remote-friendly role in Colombia or Brazil, focusing on Jira/Confluence and robust documentation to support ongoing operations.

Qualifications

• Experience configuring and implementing technical solutions.
• Strong business analysis skills, including documenting functional requirements.
• Demonstrated problem‑solving and analytical abilities.

Responsibilities

• Design, prototype, and build business solutions following best practices to meet stakeholder needs.
• Perform business analysis to gather information about business processes and customer needs from key stakeholders.
• Test business solutions to ensure performance is as designed and resolve any identified issues.
• Develop and support migration plans for business solutions across environments, guiding stakeholders throughout the process.
• Document solutions and compose training materials; conduct training sessions for end users and transition key information to the support team.
• Identify enhancements and process improvements to evolve product and solution functionality.

Skills

SQL Server

C#

Apex

Python

Business analysis

Problem solving

Tools

Jira

Confluence

Job description

Remote

About The Role

The Solution Engineer is responsible for delivering professional solutions to business stakeholders by translating business process requirements into a technical solution through design, implementation, testing, and training. In this role, you'll partner closely with key stakeholders to understand business needs and deliver scalable, well-documented solutions that drive real impact.

Overview

Solution Engineer (Atlassian)

Location: Colombia or Brazil | Remote

About The Role

The Solution Engineer is responsible for delivering professional solutions to business stakeholders by translating business process requirements into a technical solution through design, implementation, testing, and training. In this role, you'll partner closely with key stakeholders to understand business needs and deliver scalable, well-documented solutions that drive real impact.

Your Role Responsibilities? Here's What You'll Do.

• Design, prototype, and build business solutions following best practices to meet stakeholder needs.
• Perform business analysis to gather information about business processes and customer needs from key stakeholders.
• Test business solutions to ensure performance is as designed and resolve any identified issues.
• Develop and support migration plans for business solutions across environments, guiding stakeholders throughout the process.
• Document solutions and compose training materials; conduct training sessions for end users and transition key information to the support team.
• Identify enhancements and process improvements to evolve product and solution functionality.

Technology Tools

• Atlassian

Role Essentials

You’ll need to have these skills to be considered for this role.

• Experience configuring and implementing technical solutions.
• Proficiency with relational databases, such as Microsoft SQL Server.
• Knowledge of object‑oriented programming languages, such as C#, Apex, or Python.
• Strong business analysis skills, including documenting functional requirements.
• Demonstrated problem‑solving, critical thinking, and analytical abilities.

What We’d Like to See

• Hands‑on experience with Atlassian tools (e.g., Jira, Confluence).
• Ability to manage project scope and compact timelines while setting appropriate customer expectations.
• Strong oral and written communication skills with a professional, tactful demeanor.
• Proven ability to collaborate effectively across cross‑functional teams and stakeholder groups.
• Experience composing and presenting business analysis documentation for stakeholder validation and approval.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland’s solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland’s platform and services, please visit Hyland.com.

© Hyland. All rights reserved.

#HylandLife

Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry‑leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee‑centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.