Software & Platform Support Analyst

adidas; Colombia; Presencial; COP 20.000.000 - 30.000.000; Jornada completa

Descripción de la vacante

adidas in Colombia is looking for a candidate to support and optimize IT Operations. The role involves developing scripts and tools while applying Service Management practices to improve operational performance and incident resolution.

The ideal candidate will have at least one year of relevant experience, a solid command of English, and a proactive approach towards automation and optimization. Join adidas and contribute to our mission of inclusiveness in the workplace.

Formación

• 1 year of experience in relevant area.
• Proficient spoken and written command of English.

Responsabilidades

• Support Service Management best practices adapting to operational needs.
• Develop scripts and tools to automate operational tasks.
• Design and maintain simple applications focused on operational efficiency.
• Assist in investigating and resolving application issues.

Conocimientos

Service Management practices

Basic programming/scripting skills

Problem-solving and analytical thinking

Curiosity for automation and optimization

Risk awareness and sense of ownership

Educación

Apprentice ship in relevant IT area

Descripción del empleo

Purpose & Overall Relevance for the Organization

The role aims to support and continuously optimize IT Operations by combining Service Management practices with foundational software development skills. This position will contribute to the stability and efficiency of services by not only executing core Service Management activities but also developing lightweight solutions (e.g., scripts, automations, monitoring enhancements, and temporary workarounds) that improve operational performance, reduce manual effort, and accelerate incident resolution.

Key Responsibilities

Service Management

• Support and apply Service Management best practices (e.g., ITIL, Agile), adapting them to operational needs.
• Participate in key processes such as Monitoring & Event Management, Incident Management, Problem Management, Service Request Management, and Change Management.
• Assist in the identification of recurring issues and contribute to defining preventive and corrective actions.
• Collaborate in service monitoring activities, helping improve visibility and early detection of incidents.
• Contribute to documentation and knowledge management to enhance operational efficiency.

Operational Automation & Monitoring

• Develop simple scripts or tools to automate repetitive operational tasks.
• Support the implementation and enhancement of monitoring solutions (alerts, dashboards, log analysis).
• Create temporary technical workarounds to mitigate service impacts while permanent fixes are developed.
• Identify opportunities for optimization in service operations and propose lightweight technical solutions.

Software Design

• Creates and documents basic designs for simple tools, scripts, or components using agreed standards and guidelines.
• Contributes to the design of small enhancements that improve operational processes.
• Reviews own work for quality and consistency.

Programming / Software Development

• Designs, codes, tests, and maintains simple scripts or small applications focused on operational efficiency.
• Applies development best practices and coding standards.
• Refactors and improves existing scripts and tools used in operations.

Testing

• Executes test scripts and validates developed solutions (e.g., scripts, automations).
• Records results and ensures solutions meet operational requirements.
• Understands the role of testing in ensuring reliability and stability of services.

Application Support

• Assists in investigating and resolving application issues.
• Supports maintenance activities and contributes to faster resolution through technical analysis and tooling.

Key Skills

• Strong process mindset with interest in Service Management
• Basic programming/scripting skills
• Problem-solving and analytical thinking
• Curiosity and proactive mindset for automation and optimization
• Risk awareness and sense of ownership

Key Relationships

• Tech Lead & Product Teams (consultants, developers, project managers)
• Product Owners and business stakeholders
• Service Management teams
• External suppliers

Requisite Education and Experience / Minimum Qualifications

• Apprentice ship successfully completed in relevant IT area
• Proficient spoken and written command of English
• 1 year of experience in relevant area

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.