Service Delivery - Incident Management Practitioner

Zemsania; Bogotá; Presencial; COP 111.032.976 - 185.054.961; Jornada completa

Descripción de la vacante

Zemsania is looking for a dynamic individual to manage and operate IT infrastructure in Bogotá, Colombia. The ideal candidate will have expert proficiency in SAP Basis and at least one year of experience in related skills. The role includes maintaining secure infrastructure, improving services, and managing ongoing service delivery. Join us to contribute to team discussions and seek innovative solutions to work-related challenges.

Formación

• Minimum of 1 year of experience in relevant related skills.

Responsabilidades

• Manage and operate infrastructure and operations in line with service and experience level agreements.
• Maintain reliable and secure IT infrastructure.
• Identify ways to continually improve services and increase operational effectiveness.
• Manage and govern ongoing service delivery and enhancements.

Conocimientos

Expert proficiency in SAP Basis

Advanced proficiency in Cloud Platform Business Operations

Advanced proficiency in IT Service Management (ITSM)

Advanced proficiency in ITIL Fundamentals

Advanced proficiency in ITIL Incident Management

Advanced proficiency in SAP NetWeaver

Educación

Technical Diploma in relevant field of studies

Descripción del empleo

THE WORK

Join our dynamic team and embark on a journey where you will be empowered to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Let's shape the future together!

Key Responsibilities

• Manage and operate infrastructure and operations in line with service and experience level agreements.
• Maintain reliable and secure IT infrastructure.
• Identify ways to continually improve services and increase operational effectiveness.
• Manage and govern ongoing service delivery and enhancements.

Qualifications

• Expert proficiency in SAP Basis.
• A minimum of 1 year of experience in relevant related skills.
• Technical Diploma in relevant field of studies.

Desired Skills

• Advanced proficiency in Cloud Platform Business Operations.
• Advanced proficiency in IT Service Management (ITSM).
• Advanced proficiency in ITIL Fundamentals.
• Advanced proficiency in ITIL Incident Management.
• Advanced proficiency in SAP NetWeaver.