Software Asset Operations Analyst

Bot Tech; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Bot Tech in Colombia is seeking an IT Asset Management specialist to oversee software lifecycle and governance, focusing on ServiceNow asset tracking, entitlements, and renewal data across global regions.

You will collaborate with BUs, finance, procurement, and IT to maintain audit-ready records, support compliance, and provide centralized reporting for renewal risk visibility.

Formación

• Experience using ServiceNow for asset tracking, workflows and reporting.
• Experience in asset or software license operations with global exposure.
• Familiarity with software licensing terms and international compliance regulations.
• Strong attention to detail and analytical skills for data review and validation.
• Experience collaborating with finance, procurement, and IT stakeholders.
• Comfort working across multiple time zones and cultural environments.

Responsabilidades

• Support end-to-end software lifecycle management, including procurement support, entitlement tracking, license consumption monitoring, renewal coordination, and end-of-life retirement activities.
• Partner with global BUs to document software inventory, contracts, entitlements, license counts, vendor relationships, and operational processes.
• Support vendor contract consolidation efforts, including alignment of renewal schedules and vendor account rationalization.
• Analyze software asset data to identify gaps, redundancies, compliance risks, and optimization opportunities, ensuring alignment with enterprise ITAM standards.
• Maintain audit-ready documentation by collecting and organizing software contracts, license keys, renewal dates, and related metadata to support compliance and reporting requirements.
• Assist with consolidation of software asset information into centralized IT Asset Management (ITAM) systems and structured reporting to leadership, highlighting renewal risks and compliance exposure.

Conocimientos

Data analysis

Attention to detail

Cross-cultural collaboration

Herramientas

ServiceNow

Descripción del empleo

Supports software asset operations across global regions with a focus on procurement, compliance, and software lifecycle tracking. Ensures alignment with enterprise IT Asset Management (ITAM) standards to maintain global consistency and governance.

Collaborates with Business Units (BUs) to collect, validate, and maintain software inventory, entitlement, and renewal data, improving visibility and reporting accuracy. Assists in monitoring renewal timelines, tracking license consumption, and supporting compliance and audit activities, contributing to centralized lifecycle management and effective global software governance.

Key Responsibilities:

Support end-to-end software lifecycle management, including procurement support, entitlement tracking, license consumption monitoring, renewal coordination, and end-of-life retirement activities.

Partner with global Business Units (BUs) to document software inventory, contracts, entitlements, license counts, vendor relationships, and operational processes.

Support vendor contract consolidation efforts, including alignment of renewal schedules and vendor account rationalization.

Analyze software asset data to identify gaps, redundancies, compliance risks, and optimization opportunities, ensuring alignment with enterprise ITAM standards.

Maintain audit-ready documentation by collecting and organizing software contracts, license keys, renewal dates, and related metadata to support compliance and reporting requirements.

Assist with consolidation of software asset information into centralized IT Asset Management (ITAM) systems and structured reporting to leadership, highlighting renewal risks and compliance exposure.

Job Scope & Expectations

Collaborate effectively with cross-functional teams across multiple countries and time zones.

Demonstrate cultural awareness, sensitivity, and respect in all interactions.

Participating in global meetings, ensuring clarity, alignment, and inclusive participation.

Complexity & Problem Solving

Learns routine assignments of limited scope and complexity

Follows practices & procedures to solve standard or routine problems

Communication & Influence

Adapt communication style to accommodate diverse cultural norms and language differences.

Communicates & seeks guidance/feedback regularly from more senior members of team

Preferred Experience

Experience using ServiceNow for asset tracking, workflows, and reporting.

Experience working within ServiceNow Asset Management (ITAM) modules to manage software lifecycle and entitlement records.

Experience in asset or software license operations with global exposure.

Familiarity with software licensing terms and international compliance regulations.

Strong attention to detail and analytical skills for data review and validation.

Experience collaborating with finance, procurement, and IT stakeholders.

Comfort working across multiple time zones and cultural environments.