Service Unit Manager

Hitachi; Bogotá; On-site; COP 90,000,000 - 150,000,000; Full time

Job summary

Hitachi Energy Colombia S.A.S. seeks a seasoned Service Unit Manager to lead the local Service business operations, align with global strategies, and drive financial and operational performance.

You will oversee service teams, strengthen customer relationships, optimize processes, ensure HSE compliance, and enable growth across the installed base while collaborating with multiple business units in a fast-paced, matrix environment.

Qualifications

• Bachelor’s degree in Business Administration or Engineering.
• Proven experience managing a Service business unit with full P&L accountability.
• Strong leadership with cross-functional team management.
• Solid technical knowledge of transformers, circuit breakers, substations, and HV systems.

Responsibilities

• Lead local PGSV Service strategy at country level and drive business growth.
• Manage local Service P&L, profitability, and operational performance.
• Strengthen customer relationships and expand installed base.
• Promote process optimization, resource planning, and continuous improvement.
• Ensure Health, Safety & Environment (HSE) compliance and risk management.

Skills

Leadership

P&L management

Stakeholder management

Business acumen

HV systems knowledge

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Job description

Service Unit Manager Location: Bogota, Cundinamarca, Colombia Job ID: R0134363 Date Posted: 2026-07-13 Company Name: Hitachi Energy Colombia S.A.S. Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No

The opportunity:

The Local Service Unit Manager (PGSV) is responsible for leading the local Service business operations, ensuring the successful execution of Hitachi Energy’s strategies at the country level while delivering strong financial and operational performance. The role oversees service teams, customer relationships, and field operations, driving operational excellence and business growth. It also fosters collaboration across business units and stakeholders, ensuring high-quality service delivery, customer satisfaction, and sustainable development of the local service organization.

How you'll make an impact:

• Lead the implementation of the PGSV Service strategy at the country level, ensuring alignment with global and regional objectives while driving business growth and market expansion.
• Manage the local Service business P&L, ensuring profitability, operational performance, productivity improvements, and achievement of financial targets.
• Strengthen customer relationships, increase market penetration, expand the installed base, and drive customer satisfaction initiatives.
• Promote operational excellence through process optimization, continuous improvement, resource planning, training programs, and best-practice sharing.
• Drive a strong Health, Safety, and Environment (HSE) culture, ensuring compliance with company standards, legal requirements, and risk management practices.
• Lead, develop, and engage service teams, ensuring appropriate staffing, capability development, succession planning, and professional growth.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your background:

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Significant and proven experience managing a Service business unit, including Installed Base (IB) management and full P&L accountability.
• Strong leadership skills with a proven track record of managing cross-functional and multidisciplinary teams.
• Solid technical knowledge of transformers, circuit breakers, substations, and high-voltage systems.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Excellent communication, stakeholder management, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, and matrix-driven environment.
• Fluency in English and Spanish is required.
• Available to travel up to 30% of the time.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.