Service Manager

3M HEALTHCARE; Encino; Presencial; COP 110.506.367 - 165.759.550; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision – Starting

Paid vacation and holidays

ASE certifications

Flexible work schedule

401(k) match

Daily pay program

Descripción de la vacante

Bridgestone Retail Operations seeks an experienced service manager to lead auto service staff, coach technicians, and ensure top‑tier customer satisfaction. You will coordinate scheduling, training, and performance, while overseeing service quality and operations to drive store success.

The role emphasizes people leadership, inventory and workflow management, and proactive communication with customers to foster loyalty and repeat business. Strong automotive knowledge is essential.

Descripción del empleo

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

Position Summary

Combining your in‑depth automotive repair knowledge with your exceptional people skills, you will manage customer relationships and frequently serve as a liaison between technicians and customers. You will also selected, coach, lead, train and supervise vehicle technicians, while assisting with the purchase of parts, materials and equipment.

Pay Range: $23.69 - $35.54

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow‑up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long‑term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment, from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards, and use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Qualifications

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving – customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have a valid automotive driver’s license at all times in order to test drive customer's vehicles.

Preferred Qualifications

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay (daily pay) program available.

EEO Statement

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status or any other characteristic protected by federal, state or local law. Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or need for sponsorship may disqualify you from employment.