Senior Technical Account Manager — Remote Support

SendGrid, Inc.; Colombia; A distancia; COP 298.072.000 - 496.787.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Generous time off

Parental leave

Wellness leave

Healthcare

Retirement savings

Descripción de la vacante

Twilio is seeking an experienced Technical Account Manager (TAM) to act as the designated technical support contact for strategic customers. You will handle cases during Central hours, guide customers on Twilio technologies, and push for proactive improvements to reduce downtime and risk.

The role requires deep troubleshooting across server-side and client-side tech, strong communication, and collaboration with Product, Engineering, and customer teams.

Formación

• 4+ years of relevant experience.
• Good knowledge of RESTful technology, APIs, and cloud solutions.

Responsabilidades

• Address customer issues and provide feedback to Product/Engineering teams.
• Collaborate with customers’ developers, architects, and support staff to resolve complex problems.
• Report trends and drive improvements to the support process.
• Coordinate with Product and Engineering teams via Slack and JIRA.

Conocimientos

RESTful APIs

Cloud troubleshooting

Server-side languages

Frontend JS (React/Redux)

Networking TCP/UDP

Communication skills

Twilio helper libraries

Collaboration (Slack)

JIRA reporting

Herramientas

Slack

JIRA

Twilio APIs

Descripción del empleo

Twilio is seeking an experienced Technical Account Manager (TAM) to act as the designated technical support contact for strategic customers. You will handle cases during Central hours, guide customers on Twilio technologies, and push for proactive improvements to reduce downtime and risk.

The role requires deep troubleshooting across server-side and client-side tech, strong communication, and collaboration with Product, Engineering, and customer teams.