Senior Site Reliability Engineer & IT Ops Lead

Tools-Group; Puerto Bogotá; Presencial; COP 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

ToolsGroup is seeking an experienced Site Reliability Engineer to lead IT service operations and a small IT/Ops team. You will be the senior escalation point for production services, diagnose distributed systems, automate recurring work, and drive reliability improvements across Azure, OCI, and container workloads.

You will define observability, runbooks, and recovery readiness, and collaborate with Engineering, Security, Support, and business teams to translate risk into actionable reliability

Formación

• 5+ years operating critical, customer-facing or high-availability services.
• Ownership of high-severity incidents with technical triage and post-incident follow-up.
• Strong troubleshooting across Windows, Linux, networking, containers and cloud.

Responsabilidades

• Lead major incidents from impact assessment through containment, recovery and communications.
• Troubleshoot complex issues across Windows and Linux systems, Kubernetes workloads and cloud infra.
• Operate and improve Azure/OCI cloud environments with monitoring, IAM and cost-aware scaling.
• Define observability, SLIs/SLOs, alert quality, capacity and recovery readiness.
• Automate tasks using PowerShell, Python, IaC, and CI/CD pipelines with secure credential handling.
• Translate business needs into reliability requirements and align ownership across teams.

Conocimientos

SRE

Incident management

Kubernetes

Azure

OCI

Observability

Python

PowerShell

Educación

Cloud certifications

ITIL certification

Herramientas

Terraform

CI/CD

Linux

Windows

Descripción del empleo

ToolsGroup is seeking an experienced Site Reliability Engineer to lead IT service operations and a small IT/Ops team. You will be the senior escalation point for production services, diagnose distributed systems, automate recurring work, and drive reliability improvements across Azure, OCI, and container workloads.

You will define observability, runbooks, and recovery readiness, and collaborate with Engineering, Security, Support, and business teams to translate risk into actionable reliability