Senior Site Reliability Engineer (DevOps)

Encora10; Colombia; Remote; COP 295,673,000 - 427,084,000; Full time

Job summary

Encora10 is seeking a Senior Site Reliability Engineer (DevOps) to join a remote team spanning Costa Rica, Peru, Colombia, and Bolivia. You will support production SaaS environments, build robust AWS infrastructure with Terraform, and own CI/CD pipelines with GitHub Actions, Jenkins, or GitLab.

Strong observability with Datadog and container tooling are required. The role emphasizes on-call readiness, incident response, and collaboration with software engineering to improve reliability,

Qualifications

• Experience in SRE/DevOps for enterprise SaaS products.
• Production support for SaaS applications in live environments.
• Strong hands-on AWS experience (EC2, VPC, IAM, RDS, ECS, S3).
• Infrastructure as Code with Terraform.
• Design and support CI/CD pipelines (GitHub Actions, Jenkins, GitLab).
• Datadog or similar observability tools experience.
• Docker and Kubernetes knowledge.
• Python and/or Bash scripting.
• Participation in production on-call rotations.
• Excellent English communication skills.

Responsibilities

• Participate in a bi-weekly on-call rotation and respond to incidents.
• Perform root-cause analysis and implement permanent fixes.
• Build and manage AWS infrastructure with Terraform.
• Design, implement, and maintain CI/CD pipelines.
• Automate repetitive tasks and improve internal tooling.
• Reduce technical debt through engineering improvements.
• Improve deployment automation and operational workflows.
• Maintain monitoring, dashboards, alerts, and observability (Datadog).
• Collaborate with Software Engineering to improve production readiness.
• Participate in production deployments and change management.
• Identify and remediate infra-related vulnerabilities.
• Develop and maintain runbooks and standards for operations.
• Seek improvements to platform reliability, scalability, and security.

Skills

Site Reliability

Cloud Ops

Terraform

CI/CD

Datadog

Docker

Kubernetes

Python

Bash

On-call

English

Tools

GitHub Actions

Jenkins

GitLab CI/CD

Datadog

Job description

Job Title: Senior Site Reliability Engineer (DevOps)

Location: Costa Rica, Peru, Colombia, Bolivia

Work Mode: Remote

Key Responsibilities

• Participate in a bi-weekly on-call rotation, monitoring production environments and responding to incidents.
• Perform root cause analysis and implement permanent solutions to prevent recurring issues.
• Build and manage AWS infrastructure using Terraform.
• Design, implement, and maintain CI/CD pipelines.
• Automate repetitive operational tasks and improve internal tooling.
• Reduce technical debt through engineering improvements.
• Improve deployment automation and operational workflows.
• Build and maintain monitoring, dashboards, alerting, and observability using Datadog.
• Partner with Software Engineering teams to improve operational readiness before production releases.
• Participate in production deployments and change management activities.
• Identify and remediate infrastructure-related vulnerabilities.
• Develop and maintain operational documentation, standards, and runbooks.
• Continuously identify opportunities to improve platform reliability, scalability, security, operational efficiency, and customer experience.

Required Skills & Qualifications

• Experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or Systems Engineering.
• Experience supporting enterprise SaaS applications in production environments.
• Strong hands-on experience with AWS services, including EC2, VPC, IAM, RDS, ECS, and S3.
• Experience managing Infrastructure as Code (IaC) using Terraform.
• Experience designing and supporting CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar tools.
• Strong experience with Datadog or similar observability platforms.
• Experience with Docker and Kubernetes.
• Scripting skills in Python and/or Bash.
• Experience participating in production on-call rotations.
• Strong troubleshooting and root cause analysis skills.
• Excellent English communication skills.

Preferred Skills

• Experience working in high-growth B2B SaaS companies.
• Experience implementing SRE best practices, including SLIs, SLOs, and error budgets.
• Experience building automation and internal tooling to eliminate operational toil.
• Experience driving operational excellence initiatives.
• Experience supporting multi-region AWS environments.
• AWS cost optimization (FinOps) experience.

Coforge is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.