Senior Salesforce Service Cloud & Agentforce Engineer

Snowrelic Inc; Colombia; Remote; COP 291,300,000 - 388,400,000; Full time

Job summary

Snowrelic Inc. is seeking a Salesforce Service Cloud & Agentforce Developer to design, build, and support customer service solutions from a nearshore delivery center.

You will implement Service Cloud features, Agentforce AI agents, and integration points with external systems to enable scalable contact-center operations. The role requires strong Apex, Flow, and integration skills, plus hands-on experience with REST/SOAP APIs, platform events, and Salesforce administration.

Qualifications

• 6-8 years of Salesforce development and implementation experience.
• Experience with Service Cloud, Agentforce, Apex, Flows, integrations, and administration.
• Hands-on delivery experience in design, build, and support of Salesforce solutions.

Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows (Screen, Record-Triggered, Scheduled, Autolaunched).
• Configure and maintain Salesforce platform capabilities (Objects/Fields, Record Types, Page Layouts, Validation Rules, Approvals, Permissions).
• Perform Salesforce administration activities (User management, Security/sharing, Case management, Queues, Omni-Channel, Reporting).
• Implement and support Service Cloud Voice and contact center integrations (Vonage, Amazon Connect).
• Develop integrations using REST APIs, Named Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query and analyze data; collaborate with analysts, architects, QA, and distributed teams.

Skills

Salesforce Service Cloud

Agentforce

Apex development

Salesforce Flows

Integrations

Salesforce Administration

Education

Salesforce Platform Developer I Certification

Tools

REST APIs

Named Credentials

External Credentials

Platform Events

Middleware

Job description

Snowrelic Inc. is seeking a Salesforce Service Cloud & Agentforce Developer to design, build, and support customer service solutions from a nearshore delivery center.

You will implement Service Cloud features, Agentforce AI agents, and integration points with external systems to enable scalable contact-center operations. The role requires strong Apex, Flow, and integration skills, plus hands-on experience with REST/SOAP APIs, platform events, and Salesforce administration.