Senior Manager DLP

Scotiabank; Bogotá; Hybrid; COP 180,000,000 - 320,000,000; Full time

Job summary

ScotiaGBS in Bogota, Colombia seeks a seasoned leader to drive the Business Risk Operations Center (BROC) initiatives within International Banking. The role focuses on implementing the BROC operating model, designing methodologies, and ensuring adherence to local and international regulatory standards.

You will partner with Audit, Compliance, AML, and SOX offices to sustain effective controls. Ideal candidates bring extensive experience in risk management, control assessments, and driving

Qualifications

• Bachelor’s degree or higher in a relevant field.
• Seven+ years of experience in financial services with risk, compliance or internal controls.

Responsibilities

• Lead cross-functional, multidisciplinary teams to drive operational risk initiatives.
• Coordinate with Audit, Compliance, AML, and regional partners to ensure consistent controls.
• Develop and monitor risk metrics, reporting, and issue remediation across jurisdictions.
• Promote a strong risk culture through training and stakeholder engagement.

Skills

People leadership

Strategic thinking

Stakeholder management

Change management

Analytical skills

Communication

Education

Bachelor’s degree in business administration, Finance, Risk Management, Accounting, Engineering, Technology or related field

MBA or master’s degree (asset)

Tools

Power BI

Excel

Tableau

SQL

Python

Job description

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Contribute to the overall success of the Business Risk Operations Center (BROC) for International Banking by ensuring the effective execution of individual goals, plans, and initiatives aligned with the team’s strategies and objectives. Ensure all activities are carried out in compliance with applicable regulations, internal policies, and procedures.
The role holder will be responsible for supporting the implementation of the BROC operating model, including the design and application of methodologies and tools, ensuring alignment with local regulatory requirements and promoting long-term sustainability. The position also requires close collaboration with internal stakeholders, providing ongoing support and maintaining active and effective communication.

Accountabilities

• Lead and develop a multidisciplinary team, fostering a culture of collaboration, operational excellence, and continuous improvement.
• Promote active and effective communication with internal stakeholders, including risk, audit, and compliance teams.
• Ensure the sustainability of the operating model by aligning it with local regulatory requirements and international best practices.
• Identify opportunities for automation and standardization to enhance the efficiency of issue tracking and closure processes.
• Design and implement methodologies, tools, and processes to enable efficient lifecycle management of issues, from identification to closure.
• Act as a strategic partner to senior leadership, ensuring timely resolution of challenges and mitigation of root causes.
• Monitor and follow up on open findings and action plans, reviewing supporting evidence and escalating delays in accordance with defined protocols.
• Coordinate with Audit, Compliance, AML, SOX Office, and other key stakeholders to support BROC integration and ensure consistent application of controls, methodologies, and institutional standards.
• Support the development and implementation of operational risk metrics and indicators to monitor performance against country or district-level risk appetite.
• Share recommendations and best practices to ensure consistent application of key controls across the region.
• Support the distribution of BROC reporting materials, including KPI dashboards and committee packages.
• Promote a strong risk culture through ongoing training and active engagement with internal stakeholders.
• Leverage available tools to monitor and update issue status, centralize evidence, and provide feedback.
• Conduct data analysis to identify trends, systemic risks, and lessons learned to drive continuous improvement.

Reporting Relationships

Primary Manager:Director BROC (Business Risk Operation Center)
Direct Reports: 0
Shared Reports: Not applicable

Dimensions

• Frequent interaction with Director+ roles.
• Countries / regions / business units supported: Canada, DR, Mexico, Chile, Peru, Uruguay, Caribbean Region & General Caribbean
• Frequent interaction with Audit, Compliance, AML Risk, and internal partners such as GOR

Education and Experience

• Bachelor’s degree in business administration, Finance, Risk Management, Accounting, Engineering, Technology or a related field.
• An MBA, master’s degree or other relevant advanced qualification is considered an asset.
• Seven or more years of experience in financial services, with a strong background in risk management, internal controls, compliance, audit, technology risk or operational processes.
• Demonstrated experience managing risk programs, control assessments, issues, remediation plans or assurance activities.
• Proven experience leading regional, multidisciplinary or cross-functional teams.
• Experience implementing strategic initiatives and managing complex projects involving multiple stakeholders and jurisdictions.
• Experience with risk-based planning, control testing, root-cause analysis, issue management and executive reporting.
• Experience using data analytics to identify trends, risk concentrations, control gaps and opportunities for process improvement.
• Experience supporting change management, process transformation, automation or regionalization initiatives.
• Willingness and ability to travel internationally based on business and stakeholder needs.

Leadership and Strategic Skills

• Strong people leadership, coaching and talent-development capabilities.
• Strategic thinking and the ability to translate strategy into actionable plans.
• Strong results orientation and accountability for execution.
• Ability to influence and engage senior stakeholders across functions and geographies.
• Strong relationship-building and stakeholder-management skills.
• Ability to lead change and transformation across multicultural and multidisciplinary teams.
• Sound judgment and the ability to manage complex or sensitive matters.
• High degree of self-awareness, adaptability and cultural sensitivity.
• Strong curiosity and commitment to continuous learning and improvement.

Risk and Control Skills

• Strong understanding of non-financial risk management and internal control frameworks.
• Knowledge of risk-based planning, control design and operating-effectiveness assessment.
• Ability to evaluate control gaps, determine potential impacts and support clear, sustainable recommendations.
• Knowledge of issue management, remediation governance, evidence assessment and closure validation.
• Understanding of regulatory, Compliance, AML/ATF, sanctions, SOX, operational risk, information security and conduct-risk requirements.
• Ability to identify emerging, repeat and systemic risks and communicate their implications clearly.
• Understanding of governance frameworks and regulatory environments across multiple jurisdictions.
• Knowledge of Audit and assurance principles sufficient to coordinate effectively with second- and third-line stakeholders.

Data, Technology and Analytical Skills

• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide practical insights.
• Ability to design and use dashboards, scorecards, metrics and reports to support management oversight.
• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• Experience with Power BI, Tableau or other data visualization tools is considered an asset.
• Knowledge of data extraction, data quality, analytics and reporting principles.
• Familiarity with technologies and risks related to cybersecurity, information security, data protection, cloud environments, system changes and operational resilience.
• Experience with SQL, Python, automation tools or similar technologies is considered an asset, but is not mandatory.
• Ability to identify and translate automation opportunities into practical business requirements.

Communication and Operational Skills

• Excellent written and verbal communication skills in English and Spanish.
• Ability to communicate complex risk and control matters in clear, simple and executive-level language.
• Strong project-management capabilities, including planning, budgeting, resource coordination, milestone tracking and stakeholder reporting.
• Ability to manage competing priorities and deliver high-quality results under pressure and within tight deadlines.
• Strong attention to detail, documentation and evidence quality.
• Proactive, collaborative and solution-oriented approach.
• Ability to work effectively in a regional, multicultural and hybrid environment.

Knowledge of

• Internal Control and Risk Management policies, processes, platforms, and protocols.
• Operational policies, procedures, systems, and organizational structure of the Bank.
• Governance frameworks and regulatory environments across multiple jurisdictions.

Location(s):

Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.