Senior Learning Platform & Enablement Analyst

Mastercard Inc.; Bogotá ciudad; Presencial; COP 100.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Mastercard is seeking a Senior Analyst in Learning Infrastructure to administer our LMS ecosystem and deliver practical enablement materials. You will partner across teams to configure audiences, permissions, and settings while supporting delivery and evaluation.

You will build guides and run onboarding for new tools, and you’ll diagnose issues, escalate when needed, and help keep the enablement library current as platforms evolve.

Formación

• 3+ years in L&D, learning operations, or people technology with hands-on LMS ownership.
• Experience managing an enterprise LMS (Workday Learning, Cornerstone, Docebo or comparable).
• Proven ability to build guides, run trainings, and support a user community.

Responsabilidades

• Platform Administration – day-to-day maintenance of Mastercard’s L&D ecosystem.
• Tool Enablement & Documentation – create guides, FAQs, quick-reference materials, onboarding for new tools.
• Escalation & Troubleshooting Support – serve as first-line for program configuration and data issues; diagnose root causes.
• Reporting Enablement – enable stakeholders to navigate reporting through training and documentation.

Conocimientos

Platform Administration

Enablement & Documentation

Troubleshooting & Resolution

Technology Fluency

Communication & Simplification

Service Orientation

Data & Reporting

Continuous Improvement

Herramientas

Workday Learning

Cornerstone

Docebo

Descripción del empleo

Mastercard is seeking a Senior Analyst in Learning Infrastructure to administer our LMS ecosystem and deliver practical enablement materials. You will partner across teams to configure audiences, permissions, and settings while supporting delivery and evaluation.

You will build guides and run onboarding for new tools, and you’ll diagnose issues, escalate when needed, and help keep the enablement library current as platforms evolve.