Senior Graphic Designer

TeleTech Holdings, Inc.; Bogotá; Híbrido; COP 90.000.000 - 130.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent compensation

Indefinite contract

Great work/life balance

PTO and wellness and healthcare

Tuition reimbursement

Descripción de la vacante

TeleTech Holdings, Inc. seeks a Senior Graphic Designer to craft and evolve digital assets for our web ecosystem. You’ll bridge UX/UI and brand design, delivering high-performing, user-centered web experiences.

The role involves collaboration with a global team, hands-on prototyping in Figma/Webflow, and iterative design within a hybrid structure in Bogota. The candidate should have 6+ years in digital design, a strong portfolio, and expertise in HTML/CSS basics, with a focus on B2B digital

Formación

• Bachelor’s degree in Graphic Design, Digital Design, UX/UI, or a related field.
• 6+ years of experience in graphic and digital design, with a strong focus on web-based environments.
• Strong understanding of UX/UI principles, responsive design, and user-centered methodologies.
• A strong portfolio showcasing creativity, attention to detail, design thinking and versatility.
• Proficiency in digital design tools (Figma, Photoshop, Illustrator) and Webflow; MS Office skills.

Responsabilidades

• Create and evolve digital assets and experiences across TTEC’s web ecosystem.
• Lead information architecture of web sites and channels with clear user flows and wireframes.
• Collaborate with global design team to deliver high-quality B2B assets like landing pages and email templates.
• Design engaging UI and interaction designs with data visualization and prototyping.
• Test and iterate on assets to ensure resonance and measurable results.
• Support and evolve the brand’s digital presence and design system.

Conocimientos

Figma

Photoshop

Illustrator

Webflow

HTML/CSS knowledge

UX/UI principles

Web design (B2B)

Educación

Bachelor’s degree in Graphic Design/Digital Design/UX‑UI

Herramientas

Microsoft Word

Microsoft PowerPoint

Descripción del empleo

Job Description - Senior Graphic Designer (04DMB)

Senior Graphic Designer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Digital Designer working hybrid in Bogota, Colombia, you’ll be a partof bringing humanity to business. #experienceTTEC. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all!

As a Digital-First Designer on the marketing team, you will lead the creation and evolution of digital assets and experiences across TTEC’s web ecosystem. This hybrid role sits between UX/UI and digital brand design, with a strong focus on delivering high-performing, visually compelling, and user-centered web experiences. You will drive digital innovation within the brand and communications team, exploring and applying new approaches in interactivity, multimedia, and AI to elevate B2B campaign performance and web engagement.

You will be responsible for driving the continuous visual improvement of TTEC’s web presence, partnering closely with the implementation team to ensure seamless execution. This includes designing and refining key site sections, subsections, and campaign landing pages to keep experiences fresh, modern, and aligned with the brand identity. You will also create and optimize digital assets developed in collaboration with the broader marketing design team—including ads, web components, email and web banners, and social media graphics—for use across TTEC’s digital platforms and channels.

The ideal candidate brings strong experience across digital design, user experience, and interface design, with the ability to translate concepts into effective digital assets. Strong understanding of HTML and modern layout principles, combined with high proficiency in real-time prototyping tools such as Figma and Webflow.

You will report to the Creative Director.

What You Will Do

Create & Innovate: Bring fresh ideas for a worldwide leader brand in the customer experience market, creating exciting opportunities for new thinking, research & interaction in the digital field. Be able to implement the most innovative tools on TTEC's digital channels in terms of web experience, animation components, and graphic resources that capture the audience's attention.

Lead to Ensure Success & Engagement: Own and evolve the information architecture of our web sites & channels, structuring content through clear user flows and wireframes when needed. Co-create with the global design team to deliver high-quality B2B assets such as landing pages, page prototypes, visual ads, social media content, email templates, and other digital materials that solve user needs and convey strategic narratives.

Tell Strategic Brand Stories: Bring digital brand stories to life through compelling visual treatments aligned with our positioning. Ensure consistency across channels while staying current with design trends, tools, and technologies to keep our digital presence modern and differentiated.

Design User-Centric Digital Elements: Craft engaging UI and interaction designs, incorporating thoughtful data visualization and visual elements that improve comprehension and drive user engagement. Test and iterate on digital assets, pages & visuals to ensure that they resonate and deliver results. Develop low- and high-fidelity prototypes for pages and digital experiences.

Iterate in an Agile Marketing Environment: Work across multiple projects simultaneously, ensuring deadline compliance while maintaining the highest-quality execution standards and sharp attention to detail. Be able to adapt and scale designs to meet stakeholder requirements and user needs.

Support & Evolve Our Brand Digital Presence: Collaborate with marketing and cross-functional teams to shape new concepts, refine our current site structures, and enhance usability and user experience across core digital touchpoints, ensuring clarity, consistency, and effectiveness.

Maintain Design System Excellence: Support the brand’s digital design system by contributing to strengthening the web design system of the brand (UI kit), managing the component library, conducting regular trend research initiatives and evolving templates, files and other digital assets, and optimizing various files for ideal digital output / platform requirements.

What We Require

• Bachelor’s degree in Graphic Design, Digital Design, UX/UI, or a related field.
• 6+ years of experience in graphic and digital design, with a strong focus on web-based environments.
• Strong understanding of UX/UI principles, responsive design, and user-centered methodologies.
• A strong portfolio that showcases creativity, attention to detail, design thinking, excellent graphic quality and a wide range of design styles.
• Expert-level proficiency in digital design tools, including Figma, Photoshop, Illustrator. Proficiency in the Microsoft Office suite of tools (Word, Powerpoint). Desired knowledge in Webflow.
• Desired proficiency in AI-tools aimed at UX/UI development / prototyping and innovation.
• Working knowledge of HTML, CSS, and modern layout frameworks to effectively collaborate with development teams and ensure design feasibility.
• Experience designing and optimizing websites, landing pages, microsites, and interactive web components for B2B audiences.
• Familiarity with design systems and component libraries to ensure consistency and scalability across digital assets.
• Awareness of accessibility standards (WCAG) and best practices for inclusive digital design.
• Bonus points for experience in interactive design, motion graphics, basic video production.

Proficiency in English at a bilingual conversational level is a MUST-HAVE. All work is carried out alongside a global team of marketing professionals

Soft Skills

Critical thinking to understand, reorganize, simplify, conceptualize, and visualize information more effectively in digital environments.

Ability to lead the creative team in the development or iteration of digital innovations, and present design concepts clearly and effectively.

Ability to work independently and collaboratively with a global team in a fast-paced environment.

Strong time management skills, with the ability to prioritize and meet deadlines.

What You Can Expect

• Excellent compensation (above standard) & indefinite contract.
• Great work/life balance, regular office shift.
• A company supportive of your career and professional development.
• Paid time off (PTO) and wellness and healthcare benefits (prepaid medicine).
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).
• This position is eligible to participate in an annual incentive program.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companiesbuild engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspective points and for you to bring value to the table in your own unique way.